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Job Title: 2nd Line IT Support Engineer Salary: Up to £35,000 Location: Kings Hill office, 5 days/week Drivers license required THE ROLE Excellent opportunity for a 2nd line engineer looking to work within a highly established technical department. The role will cover all aspects of the internal IT systems from desktop and server support through to cloud and data centre management. This role is ideal for someone who is either looking to transition into a 2nd line position or has recently moved into 2nd line and looking to further expand their skill set working within a skilled and friendly team of engineers. Opportunities to specialise in specific technologies or move into more networking or security focused positions will also be available. THE DAY JOB Provide technical support to Trooli staff members based across 5 offices Configuration and installation of hardware within offices and datacentres Provisioning of new network services and software applications Working with engineers on projects and support requests Performing upgrades and updates to existing hardware and software platforms Management of internal and hosted software platforms such as Azure/365 Investigating system alerts and suggesting and implementing fixes as needed Escalating priority issues to senior engineers WE'D LIKE TO SPEAK TO YOU IF... You have a minimum of 2 years experience working within an IT support role. You will have a passion for technology with hands on experience of Microsoft desktop and server operating systems, laptop hardware, Dell/HP server hardware and Azure or 365 management. You will also understand networking components such as TCP/IP, DNS and DHCP. You have excellent time management and can work both alone and within a team on various workloads simultaneously. Have either managed directly or been heavily involved in software or hardware deployment projects. WE'LL LOVE YOU IF... Experience of VMware ESXi or similar hypervisor’s Hands on firewall and network switching experience (NAT rules / VLANS) Basic linux use and management Any scripting skills (Python, C, PHP) Experience within datacenter environments Any experience with databases such as MSSQL/Postgres/MySQL/Maria AND IN RETURN, YOU'LL GET... 25 days paid holiday, plus bank holidays Generous life insurance policy Company sick pay after qualifying period Pension Career progression Free parking Friendly working environment Company laptop Employee referral scheme Cycle to work scheme Ref: INDHP