Job descriptionWhat's involved Department Resources Network Salary £11,575 17.5 Hours per week St John are looking for dynamic and experienced Account Receivable Specialist to come and be part of our in-house Shared Services Team, delivering high value invoicing and debt recovery services on behalf of our internal departments. The role will be based at our shared services centre in Sheffield where you will have on-site parking and can work in a hybrid model once your training has been completed. MSS provides a wide range of administrative services supporting the day-to-day activities of St John, including Finance, People, Property, Events and Fleet. The role of MSS is fundamental to the success of St John. You will be joining St John at an exciting time in our transformation as we look to embrace new technology over the next few years, and you will both the opportunity to be part of these programmes as well as progressing your career! We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive: Competitive salary and pension scheme 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years Hybrid, Flexible working Cycle to work scheme Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping About You To be successful in this role, you will be Educated to GCSE level or equivalent (Grade C), minimum of 5 including Maths & English, you will be passionate about delivering quality service and will have experience of dealing with high value and complicated debt recovery processes in a fast paced, customer orientated environment. You will have excellent communication and engagement skills be able to work with internal and external stakeholders to resolve issues and ensure that our cashflow is maximised. You will have an eye for detail, a clear understanding of debt collection processes and be able to work as part of a dynamic team. About the Role Handles complex and advanced level queries and administrative processes within subject area of expertise Works within defined processes, liaising with operational teams as appropriate, to deliver effective and efficient administrative support Own agreed processes within area of subject expertise, working with My Support Service leadership and the relevant operational teams to evolve processes, ensuring a culture of continuous improvement which seeks to delight the customer at every opportunity Participate in projects and on multi-functional teams providing advice and contribution in relation to the activities of the team Provide high quality customer and stakeholder service that places that customer at the heart of all we do and enhances the reputation and efficiency of St John Ensures that up-to-date records are maintained of every enquiry, allowing others to accurately understand the status and historical activity About Us This is a fantastic opportunity to join a team of over 1,900 employees and over 50,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future. St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response, Falls response, Night Time Economy and Homelessness outreach) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes). Find out more about us, including our new Ask Me campaign, at www.sja.org.uk For all other candidates, or St John Ambulance volunteers wishing to apply We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible. St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion. Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy. Recruitment Agencies: We are not utilising the services of recruitment agencies for this vacancy and will accept direct applications only.
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