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Details Reference number 305012 Salary £22,758 Per Annum (Pro-rata for part-time) A Civil Service Pension with an average employer contribution of 27% Job grade Administrative Officer AO Contract type Permanent Business area MOD - Strategic Command - Defence Medical Services (DMS) Type of role Administration / Corporate Support Working pattern Full-time, Job share Number of jobs available 1 Contents Location About the job Benefits Things you need to know Apply and further information Location Aldershot Garrison Medical Centre, Aldershot Centre for Health, Hospital Hill, Aldershot, Hampshire GU11 1AY About the job Job summary Here at Defence Primary Healthcare (DPHC), we are inclusive and dedicated, working to provide excellent care to our entitled personnel. Do you have good Information Technology (IT) and organisational skills along with the ability to communicate effectively at all levels? If so, we have an exciting opportunity for an AO Administrative Officer to join our encouraging and welcoming team of dedicated military and civilian healthcare professionals and administrative staff working within the Aldershot Garrison Medical Centre, Aldershot Centre for Health. The vacant post is a full-time position working 37 hours per week. Part-time candidates will be considered but due to service delivery requirements it must be on a job share basis as full-time hours need to be covered. Does this sound like the role for you? If so, we would love to hear from you! Job description The Administrative Officer will provide administrative support to all doctors and practice medical staff within the Medical Centre. Dealing with patients by telephone and written correspondence, whilst maintaining patient confidentiality adhering to Caldicott Principles. Your duties will include working on the main reception as and when required, greeting patients and visitors to the facility in a friendly and professional manner and answering any queries patients may have regarding their appointments. Making appointments and maintaining the appointment system on the Defence Medical Information Capability Programme (DMICP). Person specification Main details of the role include but are not limited to: Using the Electronic Referral System (ERS) to refer patients to various hospitals within our area as per General Practitioner (GP) requests. You will need to liaise with patients to advise both appointment dates and locations. Processing Subject Access Requests via the E-Case (electronic) System. Providing cover for the main reception. Processing requests for service spectacles, allergy tags etc. Processing incoming hospital appointments and contacting Service Personnel (SP) either by e-mail or telephone to advise dates etc. 'Scanning and tasking' incoming mail in addition to everyday scanning of medical documentation. Please refer to the attached Terms of Reference for a full list of duties. Desirable Criteria: Good Information Technology (IT) and communication skills. Great organisational skills. The ability to work effectively within a diverse team and by yourself. You will need to articulate and be able to assimilate instructions and working practices. Have a good understanding of your responsibilities towards handling personal and medical data and confidentiality. Behaviours We'll assess you against these behaviours during the selection process: Leadership Seeing the Big Picture Making Effective Decisions Working Together Managing a Quality Service Benefits Alongside your salary of £22,758, Ministry of Defence contributes £6,145 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Learning and development tailored to your role A culture encouraging inclusion and diversity A Civil Service pension with an average employer contribution of 27% Free on-site parking Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours. The sift will be completed within 5 working days of the vacancy closing date. Interviews will be held on a date to be confirmed. There will be no reimbursement for any travel expenses for the interview. Requests to work flexibly and/or part time will be considered, taking into account business needs. Please note the salary will be pro-rata where part time hours are undertaken. All employees joining Ministry of Defence who are new to the Civil Service will be subject to a 6-month probation period (unless otherwise advised) effective from the employment start date. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check. This post does not offer any assistance with relocation allowances. As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn. The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact [email protected]. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of Commonwealth countries who have the right to work in the UK nationals of the Republic of Ireland nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window) relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service certain family members of the relevant EU, EEA, Swiss or Turkish nationals Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : Anne Farrant Email : [email protected] Recruitment team Email : [email protected] Further information Please see Further Information document.