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Employer: Bracknell Forest Council Salary: £22,631 - £26,072 inclusive of LWA Location: Time Square, Bracknell Contract: Temporary Working Pattern: Flexible Hours/Full Time Hours: 37 hours per week. DBS Check: No Closing Date: 06/09/2023 at 23:59 Reference: D/23/251226 (Any successful internal candidate will be offered the position as a secondment and, in line with Section 8.1 of the Secondment Policy, must consult with their manager before applying.) We’re passionate about supporting our staff, start a new chapter in your IT career and be part of our bright future! ICT and Information Governance are looking to increase their cohort of apprentices, and have an exciting opportunity to work within the Applications Support Team. We’re always looking for better ways of doing things. How can we make the most of our resources? Support our staff to support our community with the power of effective technology? These are just some of the things you could be looking at when you join us. You’re going to have a big impact on what we do, so you’ll be trusted to take ownership of your work. You’ll have time to immerse yourself in the IT department. As an Applications Support Apprentice, you will be key to helping to support Bracknell Forest Council staff in the use of business applications. At the same time, we’ll make sure you have all the training and support you need to get your career with us off to a flying start. What it's like working in our team... The team work closely together to make sure we are providing the best support to the Bracknell Forest Council staff to help them support Bracknell Forest residents. Sometimes the work is challenging however there is also time for finding creative solutions and every day is different. The right applicant will be part of a team of 5 Application Support Officers who support multiple applications across 5 directorates. You will be supported to carry out the following duties, responsibilities and training... Understand how the application/service operates to professional standards of quality and performance in terms of stability, availability, and security, along with liaison with external suppliers and the provision of technical advice and guidance. Work with the team to gain and understand and put in to practise the standardised and appropriate planning, testing and implementation of application/infrastructure releases, form design and configuration changes, in line with business priorities and supplier roadmaps. Understand and comply with all standard procedures and processes and contribute to review and updating of those procedures and processes as required or requested. Learn and understand how the effectiveness of existing processes and practices within own area of work in order to help identify and implement opportunities for change and innovation and enable continuous improvement. Work with other technical staff in ICT and Digital services as designated and as required for the delivery of the role. Applications Support Apprenticeship Alongside your job role you will undertake the Applications Support Level 4 apprenticeship. Your learning will be a combination of classroom-based sessions, one to one support with a workplace coach and on the job learning and will last for approximately 2 years. At the end of the programme you will complete an end point assessment and when this is successfully completed you will gain your Applications Support Level 4 qualification. Working in partnership with the Council and the training provider you will learn and demonstrate the skills and behaviours required to successfully meet the apprenticeship standard. You will collect a folder of evidence to demonstrate your knowledge and skills over the 24 months. Whilst studying for your apprenticeship you will be supported by a workplace coach and at the end of your apprenticeship, we will work with you to see if we can identify and secure a permanent position for you in Bracknell Forest council. The benefits you will experience are... Great job satisfaction knowing that you are supporting our staff deliver their services to the Bracknell Forest Community Great work/life balance with Bracknell Forest Council’s flexi working scheme Regular opportunities for development with internal and external training courses. A great office location next to travel links and the regenerated town centre (The Lexicon). Internal sports and social club opportunities. Discounted leisure centre and gym membership. What we're looking for... We are looking for an enthusiastic, confident and technical person who is passionate about IT support with a willingness to learn. Someone who isn’t afraid to challenge others when necessary and has the ability to think outside of the box when required. Interview date Interviews will be held on 11th September 2023. Want to ask us a question? For an informal discussion or to ask any questions about this role, please contact: Sarah Howard, Applications Team Manager Tel.: 01344 351932 or Brian Keelty, Cloud Team Manager Tel.: 01344 351763 As part of the Council’s ongoing commitment to redeployment, please note that this vacancy may be withdrawn at any stage of the recruitment process if a suitable redeployee is identified. We can only accept applications from candidates currently residing in the UK. Any candidates that are currently residing in the UK and wishing to apply who would require sponsorship can determine the likelihood of obtaining a Certificate of Sponsorship for the role by assessing their circumstances against the relevant criteria. Equal Opportunities Bracknell Forest Council – Working for Equality. We welcome applications from all sections of the community. How to apply Please note, we do not accept CVs submitted without a fully completed online application form.