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Description As an ambassador for L’Occitane, this role is to assist the Store Manager to effectively manage the store and team to consistently achieve the store operational and financial objectives. Contract Type: Fixed Term, 12 months Weekly Hours: 37.5 What Will You Do? Day to Day To support the Boutique Manager in all day to day operational and personnel responsibilities. Offer & provide demonstrations (including hand massage) to all customers Assist in unpacking and checking off of new stock deliveries as well as participating in stock takes when required In conjunction with the Boutique manager, manage the VM and housekeeping responsibilities for the store in a consistent and timely fashion and in line with company guidelines. Support the Boutique with security and general Health & Safety management & monitoring Commercial Flair To drive KPI’S and drive results in order to reach and exceed targets. Understanding of different market types and customers To demonstrate entrepreneurial skills in organizing local marketing events to drive boutique sales. To embrace virtual social selling & looking for opportunity to drive the business forward digitally People To lead by example and to support and mentor all new store employees during their induction & probationary period. To demonstrate and coach customer service skills through L’Occi way & MTS (online learning platform) personally and with the team To coach & develop all team members wherever necessary and encourage self-development Reporting Use our commercial reporting system (Tableau) to review performance to make commercial decisions to drive sales/ KPI’s. Coordination of the store schedule and management of team time keeping, absence reporting and payroll. Future Focus Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers Seek opportunities to support Brand through project work Uphold the L’Occitane values ensuring PROSPERITY is at the core of everything we do To maintain good working relationships with Centre management/ BID teams. Ensure all online training is completed to ensure your development is a priority whilst with L’Occitane Driving Results Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L’Occi way. Support in-Boutique and external customer events Adhere to Company policies and procedures at all times. Ensure retail bulletin and other Boutique communications are read and followed in a timely manner. The Perfect Candidate: A love of retail, demonstrated by 3 year’s plus of retail management experience Excellent customer service skills Strong leadership qualities Confident and effective communication and listening skills Able to demonstrate pro-active selling ability Highly motivated to achieve personal KPI’s and contribute towards Boutique objectives Able to work effectively in a team Reliable, honest and flexible Positive and friendly attitude as well as consistent ability to operate at your best What we offer you!* Generous Staff Discount to use on all your favourite L’Occitane Group products (including L’Occitane, Erborian, Elemis and more) Training Product Allocation every month! Generous Holiday Allowance, increasing with length of service Excellent well-being policies including enhanced Maternity and Paternity policy Extra day Holiday if you get married Company Pension Scheme Annual Company Bonus Group Income Protection My L’Occi Rewards: Discount/Cashback from 1000s of high street retailers as well as Well-being Hub, GymFlex, Cycle to Work, SmartTech Loans and Childcare Vouchers Private Health Insurance with Westfield Health Employee Assistance Programme for all Associates and their families Flexible working Much, much more! Some benefit eligibility is based on length of service About L'OCCITANE Since 1976, L'OCCITANE en Provence has been imagining, producing and selling beauty, skincare and well-being products with an intention to share nature's wonders with the world. Our ambition is to not only sustain lands, but to regenerate ecosystems. We believe beauty goes beyond what the eye can see. From seed to skin, we are holistic in our approach. At L'OCCITANE en Provence, we've always been Cultivators of Change. This mindset is nothing new. We do our best to create positive change for the world, and we always try to inspire everyone around us to do the same. L’OCCITANE is an equal opportunities employer. This means that, when making decisions about our employees’ careers with us, our main considerations are their ability to do their jobs and develop in their roles. One way we cultivate change is by creating a more diverse and inclusive workplace and organisational culture. As part of this, we are committed to building an environment that is free from discrimination and harassment where everyone feels respected and valued. We recruit positive-minded people who share our core values and our commitment to sustainability.