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Job Description Assistant Housing Officer (Garages & Parking) – Cambridge Salary: £ 18.31 Per Hour Umbrella Full Time: Monday to Friday – 08:00am to 17:00pm Role Purpose: Delivering a range of comprehensive tenancy and estate management housing services to tenants, leaseholders and residents within a neighbourhood or residents of the temporary housing service and clients of housing support service. Responsibilities: Processing garage and parking applications Conducting site inspections and garage inspections Managing keys for garages Arranging and completing sign ups for garage and parking tenants Arranging and completing the end of garage/ parking tenancies Arranging payment plans with current tenants/ former tenants with arrears. Completing refunds where appropriate Assist with garage decants and developments. Assist with parking strategy across the city. Respond to customer inquiries. Lead on section 41 notices. Assist with new development sites with garages and parking. Responsible for the efficient and effective coordination of letting of void properties to achieve the annually set performance targets for reletting properties. Liaise with contractors to ensure that empty properties meet our client’s void specification within timescales and quality standards. To ensure new tenants receive assistance at the tenancy sign-up stage e.g. housing benefit applications. Responsible for the delivery of the management of individual tenancies, on a day-to-day basis. Within a defined neighbourhood and provide an efficient and a effective housing management service in compliance with our client’s legal obligations and corporate policies. Responsible for the prompt processing of garage applications and letting of void garages to ensure garage void timescales are kept to a minimum. Carry out inspections at the end of a garage tenancy and liaising with internal departments if needed, such as arranging for repairs to be completed or to arrange the clearance of items left in garages. Assist tenants/ nominees wishing to move in and out of properties by arranging key handover dates; accompanying tenants/ prospective tenants to view empty properties and completing the sign-up process of new tenancies with tenants. To process tenancy changes such as joint to sole and sole to joint as well as terminations of tenancy. Interview tenants to discuss complex housing management to develop solutions by liaising with departments of our clients and external agencies e.g. safer communities (ASB), police, social services, child protection conferences etc. this may, on occasions, according to service needs, require work outside of normal office hours. We offer: 24 hour one on one specialist consultant based within your geographical area 4Recruitment Services Employee Benefits Programme Our own dedicated payroll support ensuring you get the full benefits of your payment Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy or other vacancies in your area please contact Megan Eastop- Stanley on 07587 327813 or via email [email protected] Job Description