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Requisition ID 14520 Country United Kingdom Location type Onsite State / Province Greater London City London About Us Korn Ferry is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. We work with organizations to design their structures, roles, and responsibilities. We help them hire the right people to bring their strategy to life. And we advise them on how to reward, develop, and motivate their people. Our 10,000 colleagues serve clients in more than 50 countries. We offer five core solutions: Organizational Strategy Assessment and Succession Talent Acquisition Leadership Development Total Rewards Job description The purpose of the Korn Ferry Associate Principal - Delivery, Sales and Service (S&S) role is to lead major engagements, achieving clear business impact for client organizations deploying our Sales and Service solutions. As an expert-level practitioner, these roles support the implementation of the client solution and then execute the delivery of relevant services. These roles interact at the senior levels in client organizations; they continuously evaluate the client's needs, adjusting the solution as required or identifying additional areas of support that may be needed. The role is also responsible for building and maintaining strong client relationships to retain clients, ensure future Korn Ferry S&S business, and identify new opportunities within the client for Korn Ferry S&S and other parts of Korn Ferry. Responsibilities: Implement the S&S technology solutions in client environments. This includes supporting clients with configuration of our platform to meet their business needs. Identify and implement client usage strategy and effectively enable clients utilizing KF solutions. Managing the client after implementation to suggest and implement feature improvements to existing business practices. Manage relationships with internal clients and act as a business partner to them, building high levels of professional credibility and mutual trust, and managing the deployment of appropriate internal and/or external resources to support in delivering business strategy and plans. Responsible for retaining clients through strong client relationship management Responsible for building and maintaining strong relationships with senior client stakeholders (principally C-suite, VP of Sales). Needs a deep understanding of clients’ business needs and strategic objectives and acts as a strategic advisor. Delivers business and organizational insights, helping clients take action on adoption metrics, and finds ways to track ROI on business improvements. Takes a lead role in conducting quarterly business reviews with senior management and other stakeholders, developing and delivering insightful presentations Skills and Experience: Proven success in building and driving projects within a large, complex program, including managing international, multi-cultural, and virtual cross-functional teams. Experience working with clients in SaaS and emerging tech environments. Ability to learn and adapt to new technologies and principles. Ability to build consensus, create momentum, and work well cross-functionally with other departments and varying levels of management. Comfortable partnering with Senior Leaders to drive strategy, planning, and process improvements. Strong stakeholder management skills with focus on listening to stakeholder and customer needs. Solid process and analytical skills tied with creative thinking and sharp decision-making abilities Strong comprehension skills for understanding needs and concerns while developing and applying solutions. Ability to resolve challenging issues. Excellent, accurate, and effective oral and written communication skills. Ability to prioritize and meet tight deadlines. Must be team oriented and able to work with minimal supervision. Significant personal initiative, high energy with a “can do” attitude and professional drive. Proven agility to work in a fast-paced and ever-changing environment. Exhibit and lead with strong change management skills. Must be able to manage complexity Must have strong customer focus A minimum of a Bachelor’s Degree Experience with Customer Relationship Management systems (CRM) required (Salesforce.com, Microsoft Dynamics) 10+ years of experience in a client facing consultative role, sales, business development and or account management experience preferred Experience of operating in a sales and/or service improvement environment is desirable Internal Mobility at Korn Ferry If you currently work for Korn Ferry or one of our affiliates, you must be eligible to apply for a different position within Korn Ferry to use the Careers Site. If you accept such a position, your benefits programs and Human Resources policies may change. Please consult with your HR contact for the new position concerning application eligibility, including any immigration/visa needs, benefit programs, and HR policies applicable to that position. Korn Ferry is an Equal Employment Opportunity/Affirmative Action Employer - Minority/Female/Disability/ Veteran. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status or any other characteristic protected by federal, state, or local law.