Job descriptionBack Office Customer Service Advisor (Operations) Newcastle, NE12 8BU Salary: £21,000 - £24,000 basic per annum + £1,200 pa Performance Bonus Working Hours: Full Time, 37.5 hours per week Shift Patterns: between 9am to 8pm, Mon-Fri, and Saturdays and Sundays 9am-6pm. 5 on 2 off. Some bank holidays could be required to work. Holidays: 21 days’ holidays (increases to 23 days after 12 months’ service) + bank holidays. We are looking for a Back-Office Customer Service Advisors to join our growing team here in Newcastle. You will be working as part of a big diverse team. Role of the Back Office Customer Service Advisor Provide excellent customer experience troubleshooting technical issues within our busy outbound team whilst also helping with the ‘do it yourself’ project. Monitoring, remotely, our customers’ alarm security systems and highlighting and resolving any system malfunctions. Contacting customers for troubleshooting and seeking to resolve any issues. Book services with the field services required. Handle incoming customer queries to help with battery changes etc. Assist with customer moves and take overs of the system. Assist with back-office tasks (star keys, remotes and administration). Some inbound calls to help with the wider operation. Skills & Experience of a Back Office Customer Service Advisor 6-12 months’ experience in customer service / call centre environment. Customer oriented, genuine passionate about customers' security and safety. Ability to multitask effectively whilst keeping a high level of service quality. Excellent communication skills with problem solving attitude. Strong computer and MS office skills (Excel, word, outlook, PowerPoint, Calendar). Hard working and willing to embrace new opportunities in the short and long term. Team player, with a willingness to join an already successful team environment Our benefits Career Progression (performance based), with a business that is rapidly growing Health Insurance (Bupa) Pension Free parking Perk box discounts Employee alarm discount programme (after completion of probation) Free sport facilities (3 tennis court, 7-a-side football pitch, Netball court). Free bike hire. Dedicated transportation to nearest Metro station. Discount on regular buses. Discounts at local restaurants, attractions and retail outlets. Quorum Q card Subsidised Staff Restaurant About Us Verisure is Europe's fastest growing monitored security company. We have been recognised as one of the UK's top employers by the Top Employer's Institute in 2023. We have more than 1,500 employees across the country and 20,000 internationally and growing. Verisure is Europe's fastest-growing monitored security company and continues to strengthen its presence internationally. More than 4 million families and businesses rely on our innovative technology to protect what matters most to them. We hold the number 1 position in all 10 of our top 10 markets, supported by 20,000+ passionate colleagues. We are people protecting people and we are building an engaged and high-performance Company to become #1. Our rapid expansion and ongoing success are expected to continue. As a result, Verisure is creating a new, exciting, rewarding, and impactful positions to support its ambitious growth plan. Diversity and Inclusion Verisure is an equal opportunities employer. We recognise the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help. Ready to join our team and make your dream job a reality? Apply today and we’ll get in touch! Be you. Be more. Be Verisure. All employees must complete a DBS check, provided by Verisure to all successful candidates.
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