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The priorities for the city and the council reflect the current needs of residents and the aspirations for a resilient, prosperous, and smart city and council. The Customer Enabling Service supports the council in its delivery of its priorities. The council has also changed its way of working in recent years, including the building of a new City Hall to stimulate innovative and collaborative working.The Corporate Support Service within the Customer Enabling Service are looking to recruit a Business Support Operational Manager to join the busy, friendly and vibrant administrative and transactional support service. You will play a key role in managing the councils corporate support functions (including the PA Support function) and have the ability and desire to make a positive difference within the service.The service is predominantly designed as a centralised service to deliver economies of scale. You will be responsible for leading and developing a team of Business Support Officers and Assistants, ensuring the service continues to achieve organisational resilience and a high level of service responsiveness in recognition of the ever-changing needs of the organisation. You will be responsible for delivering a high quality and professional support service, while promoting a culture of continuous improvement.You will be able to demonstrate commitment and flexibility by supporting a diverse range of business support functions and have experience of working in a team environment and be motivated to take on this challenging role. Excellent interpersonal / communication skills are key for this role as you will be working with clients and colleagues across a number of disciplines and organisations including members of the public and members of staff at all levels.Applications should be made on-line at northeastjobs.org.uk/sunderlandcitycouncil. For further assistance contact Operational HR Services by email: [email protected] note that CVs are not acceptable.Please note that all communication regarding your application for this post will be sent to the email address that you have registered online with North East Jobs, including your invitation to any online assessment you are required to undertake and your invite to interview if you are short-listed. Please check your email inbox after the closing date for notifications as you may not be notified by any other means. Please remember to check your junk mail items.Job Types: Full-time, PermanentSalary: £37,261.00-£41,496.00 per yearBenefits:Additional leaveBereavement leaveCanteenCompany pensionCycle to work schemeFlexitimeHealth & wellbeing programmeOn-site gymSick payWork from homeSchedule:FlexitimeMonday to FridayWork Location: In personReference ID: 249119