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Location: London, GB Date: Aug 31, 2023 About Chain IQ Chain IQ is an Independent Global Indirect Procurement company providing strategic, tactical, and operational procurement services. Headquartered in Zurich, Switzerland Chain IQ operates from 6 main centers and 14 offices worldwide. Our team of experts work to transform procurement within an organization utilizing our market knowledge and insights supported by innovative technology to drive procurement efficiencies. We apply the latest risk, sustainability, and social responsibility practices to strengthen procurement resilience. Chain IQ’s approach to ESG supports ethical operations, business standards and bio-diversity whilst minimizing environmental impact. It is an exciting time at Chain IQ and our team in London are looking for a Client Solutions & Service Delivery Manager. Chain IQ generate value far beyond cost reduction. We transform our client’s indirect procurement towards a world-class, resilient, ethical and digitalized end-to-end function. We promote a culture of collaboration and shared excellence, while encouraging an open and honest exchange of ideas, with opportunities to develop in a fast-growing multiclient company with excellent career prospects and fostering of personal development. Our ambition is to strengthen the existing highly experienced team to provide the best in industry support to our growing client base. This is a hybrid role with a combination of office and home based working. Purpose: The Client Solutions & Service Delivery Manager is responsible for the planning, coordination, resourcing, and delivery of our client’s Strategic Sourcing and Procurement strategic and operational programs. By collaborating with client stakeholders, the Client Solutions & Service Delivery Manager will ensure all services are delivered according to schedule and exceptional service is provided throughout the engagement. As the Service Delivery lead, you will engage with all levels of client stakeholders to identify key areas of opportunity and lead resources, both on-site and off-site delivery teams, to swift and measurable results for the client. You will lead by example, being equally hands-on to develop required solutions and providing guidance, expertise and coaching when required. You will be accountable for delivering Chain IQ’s full suite of services, including developing and implementing new Strategic Sourcing and Operational Procurement processes, governance and spend management controls, preparing appropriate levels of operational reporting, as well as, quality measurement reporting through KPI’s and meeting defined SLA’s. Key Attributes: <li 335552541="" aria-setsize="-1" data-aria-level="1" data-aria-posinset="1" data-font="Symbol" data-leveltext="" data-list-defn-props="{"> Be responsible for Chain IQ’s delivery to the Client(s) ensuring Chain IQ meets or exceeds its contractual obligations, savings target and stakeholder expectations playing a “hands on” role as needed <li 335552541="" aria-setsize="-1" data-aria-level="1" data-aria-posinset="2" data-font="Symbol" data-leveltext="" data-list-defn-props="{"> Work collaboratively to ensure Chain IQ leverages learnings and experience across Chain IQ’s client portfolio to drive maximum value for both Clients and Chain IQ (e.g. opportunities for consortia buying, best practice sharing, market knowledge) respecting at all times Client confidentiality <li 335552541="" aria-setsize="-1" data-aria-level="1" data-aria-posinset="3" data-font="Symbol" data-leveltext="" data-list-defn-props="{"> Drive successful completion of transition, transformation of services (including adoption of Jaegger sourcing tool and introduction of Smart Connect project) and continuous improvement leveraging Chain IQ support functions where appropriate <li 335552541="" aria-setsize="-1" data-aria-level="1" data-aria-posinset="4" data-font="Symbol" data-leveltext="" data-list-defn-props="{"> Lead and manage onshore delivery teams as well as have accountability for services delivered through Chain IQ Shared Services <li 335552541="" aria-setsize="-1" data-aria-level="1" data-aria-posinset="1" data-font="Symbol" data-leveltext="" data-list-defn-props="{"> Keep detailed documentation of client interactions to assist in escalations, ensure dependencies and obligations are being met and there is a clear process of obtaining metrics necessary for KPI reporting <li 335552541="" aria-setsize="-1" data-aria-level="1" data-aria-posinset="2" data-font="Symbol" data-leveltext="" data-list-defn-props="{"> Train and inform staff on process changes as agreed with the Client Requirements: <li 335552541="" aria-setsize="-1" data-aria-level="1" data-aria-posinset="3" data-font="Symbol" data-leveltext="" data-list-defn-props="{"> A minimum of 10+ years’ proven track record of success in and Executive procurement/change management leadership role <li 335552541="" aria-setsize="-1" data-aria-level="1" data-aria-posinset="1" data-font="Symbol" data-leveltext="" data-list-defn-props="{"> Expertise in facilitating change management during transformative programs spanning multiple business areas and categories of spend <li 335552541="" aria-setsize="-1" data-aria-level="1" data-aria-posinset="2" data-font="Symbol" data-leveltext="" data-list-defn-props="{"> Proven experience in delivering results in complex matrix environment <li 335552541="" aria-setsize="-1" data-aria-level="1" data-aria-posinset="3" data-font="Symbol" data-leveltext="" data-list-defn-props="{"> Possess the ability to influence and drive change in complex environment and often without direct authority <li 335552541="" aria-setsize="-1" data-aria-level="1" data-aria-posinset="4" data-font="Symbol" data-leveltext="" data-list-defn-props="{"> Gravitas to operate at the most senior levels of both the Client and Chain IQ <li 335552541="" aria-setsize="-1" data-aria-level="1" data-aria-posinset="5" data-font="Symbol" data-leveltext="" data-list-defn-props="{"> Commercial focus with high degree of Client centricity <li 335552541="" aria-setsize="-1" data-aria-level="1" data-aria-posinset="1" data-font="Symbol" data-leveltext="" data-list-defn-props="{"> Be a team player with the ability to work under pressure and high flexibility <li 335552541="" aria-setsize="-1" data-aria-level="1" data-aria-posinset="2" data-font="Symbol" data-leveltext="" data-list-defn-props="{"> Strong communication, presentation and people leadership skills <li 335552541="" aria-setsize="-1" data-aria-level="1" data-aria-posinset="3" data-font="Symbol" data-leveltext="" data-list-defn-props="{"> Leadership of professional sourcing, operational procurement, and offshore remote staff <li 335552541="" aria-setsize="-1" data-aria-level="1" data-aria-posinset="4" data-font="Symbol" data-leveltext="" data-list-defn-props="{"> Project Management Professional (PMP) Certification and/or Six Sigma (Black Belt) Certification would be a plus We proudly offer a first-class benefits package to all employees, so come and join Chain IQ and become part of an innovative, inspiring, and high-performing team of entrepreneurs, who are globally connected and locally anchored. Please let us know if you require any assistance during the recruitment process so that we can work with you to meet your needs. Furthermore, please be advised that if you submit an application to us for this position, your application and personal details will be processed in accordance with our Data Privacy Notice for Job Candidates. Important notice to Employment Businesses/Agencies: CHAIN IQ does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact our CHAIN IQ recruitment team to obtain prior written authorisation before referring any candidates. In the absence of such written authorisation being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of CHAIN IQ. CHAIN IQ shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site