Job descriptionJob Title: Community Outreach Officer Department: Corporate Affairs Reporting: Head of Community Operations Location: 27 Great West Road Salary: £30,000 per annum Closing Date: 5 September 2023 Inclusion Statement Brentford FC is an organisation which values and is passionate about diversity and inclusivity. Whilst our recruitment decisions are always based on merit and suitability, we welcome and encourage applications from qualified candidates, including those from underrepresented groups – such as those from ethnically diverse backgrounds, women, those from the LGBTQ+ community and those with disabilities. Safeguarding Statement Brentford FC is committed to equality, the safeguarding and welfare of all children and adults at risk. This responsibility is shared by all staff and volunteers at the club, safeguarding is everyone’s responsibility. Staff will be required to undertake regular safeguarding training to enable and reinforce a proactive approach to safeguarding. This role requires the post holder to apply all relevant policies and uphold the club’s commitment to safeguarding vulnerable people to ensure a safe environment for all. This includes the timely reporting of any safeguarding concern to the safeguarding team. At Brentford FC we want everyone to feel valued and included. Therefore, we will do what we can to support applicants with disabilities and long-term health conditions as part of our application process. If you require any adjustments or support, please contact us on [email protected] and we will do our best to accommodate your requirements in line with the Equality Act 2010. Role of the Community Outreach Officer In this new role, the Community Outreach Officer will develop a new community outreach programme. Aiming to further grow the club’s relationship with local organisations and groups along with attracting new supporters and becoming the club of choice in the surrounding area. The focus will be on establishing a formal network of associated community groups, grassroots clubs and schools. This programme will help to develop the club’s reputation locally and attract and retain fans. The Community Outreach Officer will work with others across the club and with Brentford FC Community Sports Trust to design and deliver the programme throughout the season. The role will also include working as part of the Fan and Community Relations team on various club events including supporting work on matchdays. It is envisaged that this will be a full-time role, but it may also suit someone who would prefer slightly reduced hours across the week. Evening and weekend work each week will be standard. Main Accountabilities Lead on the development of the club’s community outreach programme and the identification and achievement of key measures of success for the programme. Design and deliver the benefits package for members of the programme – this will likely include player visits, tickets, coaching support. Build personal relationships with community groups to enhance the reputation of the club locally through regular communication and in-person visits. Manage and develop a database of members. Attend community groups and local organisations meetings to establish and build lasting relationships. Lead on the management of community ticket requests and support the planning and delivery of matchday community events. Support the Fan & Community Relations team on matchdays to ensure we deliver a welcoming and enjoyment matchday experience at the club for all fans (including potential new fans and away supporters). Support other Fan & Community Relations projects and activities as required, including fan events and matchdays throughout the season. General Club Accountabilities Comply with all Club policies, including health and safety, data regulations and other legal, ethical, and social requirements. Build and maintain good working relationships while maintaining a professional image. Keep confidential any information gained regarding the Club and its personnel. Maintain a flexible approach to work at all times. Key Internal Relationships Fan & Community Relations Corporate Affairs Brentford FC Community Sports Trust Academy Venue Sales Marketing Services Commercial Operations Operations Person Specification - Essential Personal Characteristics Strong drive and enthusiasm for community development with a proven track record in developing relationships. Experience and confidence in working with schools, community groups and local football clubs. Excellent teamworking and collaboration skills. Good understanding of the local area. Good problem-solving skills with the ability to deal with difficult issues with a logical and sensitive approach. A good understanding of the football industry. You should be service-minded, ensuring that all organisations involved have a positive experience with us. Excellent organisational skills with the ability to manage multiple projects and work under pressure to meet deadlines. Ability to work flexibly, including evenings and weekends, to support key community outreach priorities and matchdays, as required. Person Specification - Desirable Characteristics Previous work experience in a similar role within a football club, sports organisation or other community group. Good knowledge of Microsoft products, especially Excel, Word and PowerPoint. Holding a driving licence will be beneficial.
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