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Details Reference number 309056 Salary £21,149 Job grade Administrative Assistant AA Contract type Permanent Type of role Operational Delivery Working pattern Flexible working, Full-time, Job share, Part-time Number of jobs available 1 Contents Location About the job Benefits Things you need to know Apply and further information Location This position is based at PORTSMOUTH COMBINED PORTSMOUTH, PO1 2EB About the job Job summary Please refer to Job Description Job description We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity. HM Courts and Tribunals Service Directorate: South West Region Job Title: Court Usher Number of Vacancies: 1 Post Location: Portsmouth Combined Court, Winston Churchill Avenue, Portsmouth, PO1 2EB Grade: Court Usher (AA) Duration: Permanent Salary: National: £21,149 This position is available for external applicants as well as existing civil servants on level transfer. Overview HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. We provide support for the legal system across England and Wales, along with non-devolved tribunals in Scotland and Northern Ireland, ensuring justice works for everyone. Our Justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society. It protects some of the most vulnerable people in our communities, from families in crisis to claimants and commercial businesses. We have a responsibility to deliver a Justice system that is accessible to everyone and operates efficiently. The key purpose of the role The Court Usher acts as an essential first point of contact for all the court users involved in hearings. There will be regular contact with the judiciary, assisting the administrative staff with the smooth flow of court work. You will meet members of the public and their legal representatives; prepare court /hearing rooms, and complete documentation, as well as ensuring the court runs smoothly and efficiently. You will also carry out some general clerical work as required to support the work of HMCTS. Usher needs to be prepared to react quickly and professionally to situations, some of which may be unexpected. You will be comfortable in dealing sensitively and professionally with people from all walks of life; many of whom may be vulnerable and under stress. Essential Skills & Criteria: Strong customer focus and service skills Experience of working with the public in a busy public service environment. Ability to use a computer at the level required for the work Whilst initially you will be allocated to a specific court or office base, there will be a need for flexibility to work on an ad hoc basis at other courthouses and local HMCTS offices. Key responsibilities: Reception of parties to court Including members of the public, judiciary, juries, solicitors and barristers, the police, representatives of external Agencies etc. Providing information related to proceedings, escorting court users into and from the building, swearing oaths etc. Calling people into court / hearing rooms in priority order, discussing with Court Clerks and Legal Advisers and liaising with the Witness Service as necessary Answering face to face enquiries Keeping parties informed of changes e.g., of courtrooms and hearing times Data Entry and recording Resulting, checking accuracy and completeness against guidelines or a proforma, straightforward money handling e.g., issuing jury payments, spending petty cash under instruction. Post Handling Opening, sorting, distributing and dispatching post as required Collecting and delivering post from appropriate offices Administration Collecting and delivering files and bundles to the judiciary and clerks ensuring they have the necessary papers Providing support to colleagues & judiciary outside of court / hearing times General clerical work, including use of computers and Switchboard Filling out forms Operating recording equipment and maintaining records of recordings of hearings Sort and deliver lists of hearings for internal & external notice boards Correspondence Completing standard forms, etc where the information is clearly defined. Straightforward drafting such as acknowledgements and receipting, confirmations, court orders, warrants etc. Monitoring Stock Ensuring Court rooms are supplied against requirements for relevant forms and stationery Collecting and delivering stationary around the offices Operating equipment Office and court equipment e.g., computers, scanners, photocopiers, switchboards, franking machines, messaging equipment, tape, and video recorders etc. Handling telephone calls Answering standard enquiries and passing messages to others. Arranging meetings Preparing rooms for hearings, tribunals, trials, meetings and clearing the court / hearing room down at the end of the day Using electronic diaries Other duties The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post. Application Process: To apply for this position please complete the online application form, ensuring you provide the following: CV If selected for interview, please note these will be conducted via video conference. At interview stage you will be also tested, via verbal questions, against the following: 2x Success Profile Behaviours (Level 1) Communicating and Influencing / Managing a quality service 2x Success Profile Strengths Further information on Success Profile Behaviours and Strengths, as well as the required standards for this post (Level 1), can be found at: https://www.gov.uk/government/publications/success-profiles If we receive applications from more suitable candidates than we have vacancies for at this time, we may hold suitable applicants on a reserve list for 12 months, and future vacancies requiring the same skills and experience could be offered to candidates on the reserve list without a new competition. We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity The MoJ is proud to be Level 3 Disability Confident. Disability Confident is the approach through which we offer guaranteed interviews for all people with disabilities meeting the minimum criteria for the advertised role as set out in the job description. Security Clearance: Enhanced DBS level vetting checks are required for this role. Terms & Conditions: Flexible Working Options HMCTS offers a flexible working system in many of its offices. Job Sharing and Reduced Hours All applications for job sharing or reduced hours will be treated fairly and on a case by case basis in accordance with the MoJ’s flexible working policy and equality policy. Excess Fares and Relocation Allowances This job is not eligible for relocation allowances, but excess fares may be considered in accordance with MoJ’s excess fares allowance policy. Person specification Please refer to Job Description Behaviours We'll assess you against these behaviours during the selection process: Communicating and Influencing Managing a Quality Service Benefits Access to learning and development A working environment that supports a range of flexible working options to enhance your work life balance A working culture which encourages inclusion and diversity A Civil Service pension with an average employer contribution of 27% Annual Leave Public Holidays Season Ticket Advance For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : SSCL Recruitment Enquiries Team Email : [email protected] Telephone : 0845 241 5359 Recruitment team Email : [email protected] Further information Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL ([email protected]) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/ https://justicejobs.tal.net/vx/appcentre-1/brand-2/candidate/so/pm/1/pl/3/opp/78357-78357-Court-Usher/en-GB