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Description Job Title: Customer Care Assistant, PRM Operation Location: Manchester Airport Shifts: Earliest start is 4am so candidates must be able to get to work for 4am (4 on 2 off roster pattern) Pay rate: £11.50 per hour Purpose: To assist passengers requiring special assistance throughout their airport journey. Key Responsibilities:Collect passengers from their arrival point at the airport to escort them through security, passport control and onwards to their boarding gate.Ensure wheelchairs are replenished and well distributed throughout the terminals and storage points.Collect arriving passengers from the aircraft, take them through immigration, passport control and onwards to the baggage hall to identify their baggage. Assist the passengers through HM customs into the arrivals hall and with any onwards travel needs.Greet passengers, always ask what assistance is required, explain the process to the passenger and prepare them for airport procedures.Assist passengers that are transferring flightsCommunicate to the control and supervisor team recording any additional passengers.During delays or disruption liaise with the control and supervisor team along with airline and handling agents to ensure that passengers are kept up to date.Use equipment safely and professionally.Provide manual lifting assistance as required.Record progress of the passenger using the Personal Digital Assistant issued.Be responsible for all Company equipment issued to you on a daily basisComplete an incident/Accident Report for any issue you may encounter, including any near miss events (recording any injuries as a result of an accident to yourself or customers).Provide legendary service to all passengersWear uniform correctlyFollow correct sign in/out process Carry out any reasonable task requested. This description is an outline of the role and it is expected that key task will vary with the demand of our client and operation base. Required Experience for the Customer Service Agent role:Previous experience of primarily working within Customer Services ideally in a customer facing roleThe ideal candidate will have excellent communication skillsMust have the right to work in the UKMust pass a DBS checkMust be able to provide 5 years reference information Desirable Skills for the Customer Service Agent role:Excellent communication & interpersonal skillsFlexibilityInnovativeAchievement orientatedEnergy/DriveCourteousPatient and understandingSecurity Aware Benefits Membership of "LifeWorks" a comprehensive online benefits scheme, offering a range of wellbeing and financial support services and discount savings at a wide choice of retailers & restaurants ABM Referral Scheme Initiative Discounts with the Cycle to Work Scheme Incentives to help your local community with ABMCares **Please note that any applicant that has spent more than 6 months in any country other than the UK in the last 5 years; will need a police clearance from all countries that this would apply to. The police clearance will need to cover the full date range the applicant was in the specific country, furthermore, the police clearance needs to be obtained before the applicant attending any interview with ABM.**