Explore More Than 10K+
United Kingdom Jobs

Job description

Contract: Permanent, part time Salary: £21,000 - £22,000 per annum pro rata (£15,000 - £15,715 per annum for 25 hours) Location: Burford with hybrid working, OX18 4PF Closing date: Wednesday 6 September 2023 Interview date: 15 & 19 September 2023 We’re recruiting for a Customer Care Officer to join our wonderful animal charity based in the Cotswolds. Our Customer Care team manage the relationship with each of our supporters, without whom our charity could not exist. More about the role As a Customer Care Officer, you will be providing advice and information services, as well as a sympathetic ear, to supporters and members of the public on a variety of issues which could be anything from information about Blue Cross and our services, to wider animal care and welfare issues. On occasion you will be supporting clients who may be distressed or need additional support through telephone and face to face queries in a calm, professional and friendly manner. The ability to assess the appropriate solutions for their pets and adapt to a variety of our client’s needs and communications styles is an integral responsibility of the role. You will have a genuine desire to improve the lives of pets and their clients and be proactive in the promotion and delivery of Blue Cross aims. This is a part time role of 25 hours per week, working Monday to Friday 9am till 2pm. If you excel in an environment where you can see the difference you make every day, then this is the role for you. Interested? Then apply and let’s work together to see if this is the role for you. About you The ideal candidate for this role is someone that has great communication skills and able to speak to a wide variety of people and used to working in a busy office or call centre environment. The role of a Supporter Care Officer can involve supporting clients that are distressed, therefore, you will be able to work in an emotionally charged environment and have excellent ‘bounce back ability’ and resilience, with ability to keep calm under pressure and re-prioritise tasks where needed. This person will be emotionally intelligent, showing empathy and knowing how to support clients and colleagues. Knowledge, skills, and experience Customer service experience within a busy office or call centre environment The ability to multi-task and demonstrable experience of responding to a high volume of telephone and email enquiries A calm, confident telephone manner Demonstrable resilience and experience of dealing with distressed and angry enquirers Excellent keyboard skills, knowledge of Windows and MS Office and the ability to learn and navigate multiple IT systems Experience of handling complaints Excellent communication skills, both written and verbal The ability to self-manage while working collaboratively as part of a team The ability to demonstrate, understanding and apply our Blue Cross values Desirable knowledge, skills, and experience An understanding of basic animal welfare Previous experience of a busy hospital/clinic environment Experience working with appointment booking systems. An understanding of confidentiality and the Data Protection Act Previous experience of working in the charity/voluntary sector How to apply Click the apply button below and complete the online application process before the closing date on Wednesday 6 September 2023. We reserve the right to close this vacancy early should we receive an overwhelming response. Blue Cross benefits Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are. Our generous benefits package includes: Enhanced annual leave entitlement: 30 days plus bank holidays Pension scheme with enhanced employer contribution Health cash plan Life assurance Unlimited access to an employee assistance programme Programmes for physical and mental wellbeing support Free access to GP via MetLife Recognition scheme Annual volunteer days Claim for professional fees To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website. About Blue Cross Blue Cross is a national charity that has been helping sick, injured and homeless pets since 1897. Every month we help thousands of pets and their people by providing veterinary care, expert behaviour advice and find homeless pets loving families. We also offer education for future generations plus pet bereavement support for those who have lost their beloved pet companion. We love the ways that pets can make such an amazing difference to the people they live with and we offer lifelong support and advice to help that unique relationship thrive. With your support we can give back to more pets and their families who need our help. Pets change lives. We change theirs. Our commitment to diversity and inclusion We believe that every pet should enjoy a healthy life in a happy home, and we always seek to recruit the best people who share our values and commitment so we can continue to help and support pet owners across the UK to achieve this. At Blue Cross, we want you to feel that you belong, without the need to hide any part of who you are. Diversity and inclusion at Blue Cross means creating a workplace where all people, regardless of gender, race, sexual orientation, religion, nation or country of origin, disability, age, and socioeconomic backgrounds are welcome, respected, supported, and have access to equal opportunities. We are working hard to reflect the world we live in and the communities we serve at every level of our organisation. As much as we have made positive advances, we consider diversity and inclusion to be a work in progress – a continual commitment that remains a priority for all of us. If you would like to talk to us about any reasonable adjustments or changes to our recruitment process to support you to be your best, then please get in touch either via email at [email protected], via telephone on 01993 825515 or if you would prefer a video call then we can arrange this using Microsoft Teams. Our values Our values define the way we do things. We use them every day to guide us, and to make sure we put people and pets at the heart of everything we do. Compassionate: We listen, we are non-judgmental, we are kind and caring to the pets and people we encounter, and we offer support in difficult times Courageous: We make brave decisions, embrace change, and encourage innovation, ensuring we always act with integrity – doing the right thing even when no one is looking Inclusive: We value all our relationships and work in an open and positive culture where we celebrate our diverse talents and empower you to be you Documents Customer care officer jd, aug 23 Click to view Application Deadline September 06, 2023 Department Fundraising, Marketing & Communications Employment Type Permanent - Part Time Location Burford Workplace type Hybrid Compensation £21,000 - £22,000 / year Reporting To Customer Care Supervisor Documents Customer care officer jd, aug 23.pdf