Job descriptionJob Description: Customer Care Specialist (order management) Annual Salary from £31,000 - £36,000 (includes annual company bonus) UK wide locations; Slough, Castle Cary, Somerset, Waltham, Leicestershire, Paddington, London, Plymouth Hybrid (minimum 1 day per month in our pet friendly offices) Mars have been a global company, and family-owned business for over a century. For generations, you and your family — including the four-legged members — have loved our brands, products and services. Some of our most loved products include M&M’S®, SNICKERS®, ORBIT®, SKITTLES®, PEDIGREE®, WHISKAS®, Ben’s Original™, and Dolmio®. Our Royal Canin e-commerce team are a large and fast-growing business unit. This role will ensure that orders are processed in the correct timeframes to ensure communication to the factories for production and then successful delivery on time to our customer. The role will also be the functional expert on our quality and governance within the business unit so will take the lead on ensuring our business units compliance. What are we looking for? Customer service/customer care/customer coordination of order management/order processing The ability to fix and solve day to day issues Good customer communication and stakeholder management skills Ability to plan and prioritise workload with a good attention to detail Experience or interest in governance or quality control What will be your key responsibilities? Day to day order processing within our ERP system particularly for new onboarding customers Daily communication with customers, factories, finance and other supply chain teams Support other Customer Service Representatives in their daily operations Lead supply chain through Mars QMP rollout to ensure that our business unit is running compliantly against the Mars Quality framework Review of our governance and implement new steps to ensure we are compliant and have sufficient controls in place What can you expect from Mars? Work with over 130,000 diverse and talented Associates, all guided by The Five Principles. Join a purpose driven company, where we are striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus. Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
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