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Reporting directly to the Customer Claims Support Manager, the Customer Claims Administrator is part of a team responsible for to provide administrative support to the Customer Claims Department. ABOUT THE JOB The Customer Claims Administrator will be expected to carry out daily administration tasks in the Customer Claims department to include opening and scanning of all incoming post, scanning & logging of all new injury/illness claims, loading invoices, and monitoring various inbox’s. They will provide general support to the department, including handling of incoming calls where necessary. The Customer Claims Administrator will be expected to ensure they comply with all applicable service levels and to meet individual targets and actively work towards meeting team targets. We would expect the Customer Claims Administrator to undertake other ad-hoc activities as deemed necessary. The Customer Claims Administrator may have to work varied hours, to include some evenings, so as to be able to provide support to the teams dealing with direct customers. ABOUT YOU Sound experience of working in an office environment Excellent telephone manner and understanding of why customer engagement is important Ability to monitor and adjust own performance in respect of defined and challenging targets and overall objectives Computer literate – with knowledge of Word, Excel and Outlook Ability to operate calmly in a high-pressure environment. ABOUT OUR OFFER Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’ Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career Discretionary Bonus Scheme Excellent rates with foreign exchange Pension scheme and life assurance. At TUI, we know people are as diverse as the destinations we send our customers to.We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit our Smile page Click here