Job descriptionAn exciting opportunity has become available to work within our Customer Contact Centre. We currently have 4 positions available, working daily Monday to Friday between the hours of 8.30am and 5.00pm with various shift patterns and hours available to be worked over all five days. ABOUT THE ROLE As a Customer Service Advisor, you will be responsible for resolving a broad range of customer enquiries received via the telephone to provide an efficient and effective customer experience, resolving as many requests at first point of contact as possible. You will be required to update appropriate IT systems in order to record and maintain an electronic record of customer details and their service requests. You will also maintain awareness of appropriate regulatory and legal standards to ensure compliance through day to day activities. You will work as a team to provide cover and support to other team members to ensure service delivery is maintained at all times and contribute ideas that create efficiencies or improvements in customer facing and other processes. The role is diverse with no one day the same, for more information on the role please view the ‘in this job you will’ section within the attached JDPS document. Organisation Cheshire East Council Location Macclesfield Job Category Customer Services Grade CEC NJC - Grade 5 Salary Min £22,369 per annum Salary Max £24,054 per annum Hours per week 37 Weeks per year 52.143 Employment Type Permanent Closing Date 27/08/2023 Ref No E2294 Cheshire East is an amazing place to live and work. As one of the largest employers in the borough, we are able to offer you a wide range of challenging and rewarding career opportunities. At Cheshire East Council we are working for a brighter future – together and our commitment to you is that our workplace culture will provide a shared purpose, a well-led organisation with valued people succeeding together as one team and one council to deliver the best service for our customers and communities. If you want to be part of our award-winning council and contribute to our ongoing success, have the flexibility and drive to enable us to innovate, are committed to working as part of a team and striving to deliver exceptional service wherever you can, we would especially like to hear from you. As an equal opportunities employer, we welcome applicants from all backgrounds and want our workforce to reflect the diversity of our local communities so that we can all work for a brighter future - together. Brighter Future Employee benefits (cheshireeast.gov.uk) ABOUT YOU You will have: Expertise in customer service Excellent ICT skills and typing ability A positive attitude towards change Experience of working in a local authority call centre or customer centre environment Experience of dealing with challenging customers To find out more about our essential and desirable criteria for the role please view the ‘In this job you will need’ section within the attached JDPS document. WHAT WE GIVE IN RETURN ENHANCED ANNUAL LEAVE-34 days annual leave (inclusive of bank holidays) from day 1, increasing up to 39 days after only 5 years' service ENHANCED PUBLIC PENSION-A career average pension (contributions built at a rate of 1/49th of your yearly pensionable pay FLEXIBLE WORKING PATTERN-37-hour standard full time working week with flexi time and hybrid/remote working arrangements PURCHASE OF ANNUAL LEAVE -The ability to purchase up to 10days' extra annual leave each year in addition to your normal annual leave entitlements (this is pro-rata for part time staff) CYCLE TO WORK SCHEME -Receive up Income Tax and National Insurance savings of up to 25-39% off the retail price of the bike and safety equipment package (savings dependent on the value of your chosen package and your tax status EMPLOYEE ASSISTANCE PROGRAMME-A completely free to use and confidential assistance service for all employees to help staff manage, reduce and overcome the impact of life issues which they may experience from time to time, both within work and their personal life PAID VOLUNTEER LEAVE –Up to two days paid leave per year to volunteer for local organisations in the borough of Cheshire East VIRGIN MEDIA AND O2 DISCOUNTS -Exclusive discounts on Virgin Media Broadband and O2 pay monthly plans. DISCOUNTED GYM MEMBERSHIPS-Access to corporate membership prices for Everybody Leisure which includes: Gym, Swim and Group Fitness at all 16 facilities Off-Peak Racket Sports Athletics Tracks Sauna/Steam/Spa ABOUT US Cheshire East is an amazing place to live and work. As one of the largest employers in the borough, we can offer you a wide range of challenging and rewarding career opportunities. At Cheshire East Council we are working for a brighter future –together and our commitment to you is that our workplace culture will provide a shared purpose, a well-led organisation with valued people succeeding together as one team and one council to deliver the best service for our customers and communities. HOW TO APPLY If you want to be part of our award-winning council and contribute to our ongoing success, have the flexibility and drive to enable us to innovate, are committed to working as part of a team and striving to deliver exceptional service wherever you can, we would especially like to hear from you. To apply for the role please click apply for this job at the bottom of the page, or, for or an informal chat about the role please contact Haidee Vale via email [email protected] alternatively Cheshire East Council are holding a jobs fair on 16th August 2023 between 11am-1pm at Macclesfield Old Town Hall. Please feel free to attend should you wish to find out more. Interviews to take place week commencing 4th September 2023. Internet Explorer is no longer supported so please use a different browser when you submit your application - for example Google Chrome or Microsoft edge. You will also need to ensure pop ups are enabled. Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application. If you have not heard from us within 4 weeks of the closing date then it is likely that you have not been shortlisted on this occasion, however please do not be discouraged from applying again. For any technical enquiries please email [email protected] Please quote job reference number in all correspondence.
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