Are you a skilled communicator with a passion for delivering exceptional customer service? We have a number of full time and part roles to fulfil to cover our two ecommerce websites. Whether you are an experienced customer service advisor, worked within the construction merchant industry or looking for a new role, we want to hear from you!We're excited to offer you an opportunity to become a valuable part of our team as a Customer Service Advisor. In this role, you'll be at the forefront of our business, assisting customers with both routine and specialised enquiries before and after their purchases.Key Responsibilities:Engage with customers in a supportive manner, ensuring their needs are met and concerns addressed. Whether it’s a quote required or a general enquiry.Provide top-tier customer service through various channels, including online chat, phone, and email.Collaborate closely with suppliers and other departments to effectively resolve customer issues.Contribute to a sales and service environment, working towards specific targets to drive organisational success.Qualifications and SkillsTo excel in this role, you should possess:Strong communication skills with a friendly and professional telephone manner.Proficiency in written and spoken English at a high standard.A team-oriented mindset with a positive and adaptable attitude.Ability to multitask efficiently, demonstrating meticulous attention to detail.Willingness to embrace challenges and approach them with a proactive "can-do" attitude.Hours: Full and Part Time availableMonday to Friday onlyShifts between 8am and 5pmContract Type: PermanentLocation: Plymouth, UK - Office based.Salary: DOEIf you're ready to embark on a fulfilling journey in a dynamic customer-centric environment, apply now to become a part of our enthusiastic team. Your dedication and skills will make a meaningful impact as we strive to deliver exceptional service to our valued customers. Full training will be given for the role applied for.Job Types: Full-time, Part-timeSalary: £7.84-£11.35 per hourBenefits:Company pensionFree parkingOn-site parkingSchedule:Monday to FridayAbility to commute/relocate:Plymouth: reliably commute or plan to relocate before starting work (required)Education:GCSE or equivalent (preferred)Work Location: In person
