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Resource Solutions. London, United Kingdom Posted 4 days ago In-Office Permanent GBP30000 - GBP32000 per annum Job Title: Customer Service Executive Job Type: Permanent Location: London **Candidates must be willing to travel to the office 5 days a week** Sustainable places. Connecting communities. Realising potential. We live by these principles to create great experiences for people, now and in the future. We create places that make a lasting positive contribution to our communities and our planet. Job Title: Customer Service Executive Job Type: Permanent Location: London **Candidates must be willing to travel to the office 5 days a week** Sustainable places. Connecting communities. Realising potential. We live by these principles to create great experiences for people, now and in the future. We create places that make a lasting positive contribution to our communities and our planet. We bring people together, forming connections with each other and the spaces we create. And we provide our customers, partners and people with a platform to realise their full potential. Purpose of job Aspire is a collaborative and cohesive team of service partners operating with the same goals, ideals, culture, and values. We work together to provide our Customers with the best possible experiences within our properties, creating a fun, engaging and productive environment for our teams to feel safe, empowered and supported and to take pride in their work and to realise their own potential. Provide a best-in-class service that delivers excellent service to our customers, underpinned by our purposes - Live well, Build well and Act well. The primary duties of the role include: To work in partnership with stakeholders to ensure the appropriate support is available.To prepare weekly / monthly / quarterly reports, scheduled and ad-hoc for internal and external customers.Monitor and review the Helpdesk working practices to ensure the Service Level Agreements with stakeholders meet their needs within the resources available.To resolve any service delivery issues within available resources.To contribute to the review of the Helpdesk to ensure that the service continues to be efficient and effective and considers changing service levels, priorities, policy changes and technological developments.To manage fluctuations in demand within the resources available including responding to urgent requests. This will require managing and resolving conflicting stakeholder needs.To resolve complex and contentious issues to ensure effective Help Desk support is maintained.Demonstrate all systems, web-based products, and daily responsibilities to existing and new clients as appropriate. Skills/Experience Required: Previously worked in a Customer Service role (not Customer facing)Experience of using a Switch board (desirable)Good communication skills Organisational skillsIntegrity and respectCustomer orientated Does this role resonate with you? Apply today for a confidential discussion! Job ID 8572