Job descriptionDo you have experience of working in a busy retail or hospitality role? Are you looking for a new challenge? Ever thought about working in a library? Maybe the thought of working in a library hasn’t occurred to you before, but if you are an outgoing team player who loves working with people, providing a friendly welcome and excellent customer service, then our Customer Services Team at The University of Manchester Library could be the opportunity for you! We work in a proactive, fast paced Customer Service environment, providing a front line service across several different sites, together with online customer interactions and we’re looking for people to join our team. We are recruiting for the role of Customer Services Advisor, a 35 hour a week role requiring the working of a shift pattern. There are a number of 35 hour a week vacancies, two of which are fixed term roles (until November 2024 and July 2025 respectively). If you require further information we are holding on campus and online Open Day sessions so you can come and find out more about the role, meet the Customer Services Team and ask any questions. On Thursday 20th July 2023 we are holding an in person Open Day session from 10am to 4pm in the University of Manchester Main Library. There is no need to book just come along. You do not need to attend the whole session. The location of the Main Library (number 55) can be found at:- display.aspx (manchester.ac.uk) Don’t worry if you are not able to come along, we are also holding two online introductory sessions on Tuesday 25th July 2023 11am-12pm and 2pm-3pm. You do not need to attend both sessions. If you would like further details about our online sessions, shift patterns, shortlisting or interviews please contact Debbie Allan [email protected] What you will get in return: Fantastic market leading Pension scheme Excellent employee health and wellbeing services including an Employee Assistance Programme Exceptional starting annual leave entitlement, plus bank holidays Additional paid closure over the Christmas period Local and national discounts at a range of major retailers As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit. Our University is positive about flexible working – you can find out more here Hybrid working arrangements may be considered. Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies. Any recruitment enquiries from recruitment agencies should be directed to [email protected]. Any CV’s submitted by a recruitment agency will be considered a gift. Enquiries about the vacancy, shortlisting and interviews: Name: Debbie Allan Email: [email protected] General enquiries: Email: [email protected] Technical support: https://jobseekersupport.jobtrain.co.uk/support/home This vacancy will close for applications at midnight on the closing date. Please see the link below for the Further Particulars document which contains the person specification criteria.
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