Job descriptionDigital Journey Manager – eCommerce As the eCommerce Platform matures, for LSEG and as the LSEG offering adds more Digital propositions to support LSEGs own Digital transformation, a requirement emerges for an owner of the Digital Journey across the ecommerce estate. This is a great opportunity for someone who has a passion for Digital delivery and agile ways of working, especially one who understand the importance of having a culture of measurement to created proposals which are informed by data! The role will work alongside the existing proposition owners to set a strategy for how we enabled existing directly sold propositions via our human salesforce into our digital ecommerce channel. We’re looking for someone to sit at the intersection of tech, UX and the business to build compelling new digital products and journeys for our customers. The digital journey manager will lead on the discovery, test & launch of new digital journeys and digital products that delight our customers and drive new revenue streams for LSEG in the ecommerce channel. This role sits ate the heart of a diverse community, could this be you? What you'll be doing: This role with partner closely with Technology teams for delivery, and Design business analyst teams for creation of end to end digital journeys, key design decisions and working on wireframes, experience vision. Creates a high-performance culture by managing effectively, differentiating performance, developing talent, and building diverse teams. Creates and implements tools, processes and working practices to improve the effectiveness and efficiency of the Platform environment and delivery of best-in-class service. Sets the roadmap and direction for a cross functional team of experts who generate new customer journeys. Leads and empowers delivery, meeting the usage and commercial requirements of the Platform. Collaborates effectively with cross-functional business partners on user growth, product design, release rollouts, migrations. Stakeholders can include Product and Content Management, Sales and Account Team, Business Leadership, Order Management, Developer Advocacy, Content Operations and Technology. Continually evolves our understanding of how customers are using the Digital estate and makes recommendations, informed by data, on how to improve conversions of key sales and service journeys Deploys best-in-class customer-centric design processes through relevant documentation, tools, & technical delivery methodologies. Provides expert troubleshooting and applies subject matter mastery to resolve customer issues. Effectively collaborates with stakeholders to ensure successful and properly communicated outcomes. Leads project teams in partnership with Technology to achieve the agreed quarterly objectives. Day to Day Responsibilities: Familiarity of working in agile > ensures quick and low cost turnaround of PoCs and product launches Come up with new journey and digital product ideas based on technical understanding, commercial mindset and understanding of customer needs. Responsibility for early life product development using Service design methodology: including ideation, trialling, evaluating and where they prove successful, launching new digital journeys to drive commercial value. Measured on the time to market, amount & quality of new product ideas going through the innovation pipeline. Quality will be measured by customer feedback, take up and financial indicators. Responsible for testing new products with customers through running low cost experiments, proof of concept tests and trials with customers and making recommendations based on those results Responsibility and ownership of product backlogs, roadmaps, and business cases Who are we looking for: Experience of setting new and improving existing journeys based on user research and customer insight, commercial awareness and a disruptive thinking approach to established markets and sectors. Experience in agile product principles and ability to find the right option for bringing a product to market to maximise speed & quality and minimise cost An eye for detail and good design, with an ability to help visualise ideas to quickly test and validate them Comfortable with ambiguity, and delivering under pressure in complex fast paced environments Ability to gather, analyse and use data to make good decisions, influence stakeholders and clearly articulate the progress and potential of new products A team player who is happy to work with other product managers within the team to add value to the overall team product roadmap Excellent influencing and communication skills – both written and verbal Desirable experience: Organised with experience of leading products or projects which cross multiple areas of the organisation Experience of negotiating and running full partnerships in the digital space At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose – driving financial stability, empowering economies and enabling customers to create sustainable growth – in everything we do. Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
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