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Get to know the business General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network. Our Claims professionals support AIG policyholders through some of the most trying times. When our clients face losses large and small, we step up to help them ease the financial burdens of catastrophic events like fires and hurricanes; we help them get their businesses back up and running again or recoup the value of a lost family heirloom or a prized possession. Our Claims team is an industry leader, drawing daily on its unparalleled levels of expertise to offer our clients the highest levels of stewardship to drive total cost of claim improvement and consistent outcomes. AIG manages claims using a wealth of technical and market knowledge about risks, business practices, and the ever-evolving legal and regulatory environment. We can offer you the opportunity to join a high performing team who are a Centre of Excellence for Financial Lines claims handling. The team has a strong background in developing and nurturing internal talent. Individuals can progress their careers within Claims as well other functions within AIG. About the role You will act with speed, composure, compassion and knowledge to solve problems. As a Claims Analyst at AIG, and once trained, people come to you as a “go-to” source for help and support because of your deep knowledge and expertise. You will be capable of driving continual improvement and impacting the way that things get handled. Because of your newly developed skills, you will be able to deliver powerful outcomes for our internal and external clients and/or stakeholders. You will learn the end to end process of Financial Lines claims handling. Become converse and comply with the Financial Lines Claims Guidelines Support the Financial Lines claims team with claims administration and providing our clients with a first class service. You will obtain a high level of knowledge in Financial Lines claims handling both from a technical and legal perspective. Build a close relationship with the underwriting team and other internal / external stakeholders. Working with the team you will, over time, learn the claims handling / adjusting function, with an aim to become a claims adjuster. You will liaise and work with AIG claims vendors and service providers Over time and after training, you will handle claims enquires; coverage determination (under supervision), quantum analysis and legal liability assessment, as appropriate within authority limits and providing a consistently strong standard of customer service. Strive for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes. Carry out ad-hoc exercises as required. What we are looking for: An individual with a desire to learn more about Financial Lines products and to provide customers with guidance and support Someone with a good understanding of law and legal principles Demonstrate strong communication skills, both written & verbal Ability to contribute effectively within a team environment. Ability to work with claims stakeholders effectively and represent the AIG Financial Lines Claims team Time management – ability to manage/prioritise workload and diary management. Someone who is adaptable, learns fast and can be decisive A look at our Benefits We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing. We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress. We are an Equal Opportunity Employer American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives. To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to [email protected]. Reasonable accommodations will be determined on a case-by-case basis. Functional Area: CL - Claims Estimated Travel Percentage (%): No Travel Relocation Provided: No AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd