Explore More Than 10K+
United Kingdom Jobs

Job description

About Optim FacilitiesEstablished in 1999, Optim Facilities are a small but perfectly formed facilities management company based in Holborn. We provide facilities management services to multi-tenanted commercial properties in the UK, mainly situated in central London working directly alongside our clients and commercial tenants to ensure the smooth running of the buildings.Job Role and Duties:This is an opportunity to join an established and growing business that has an exciting and successful future. We are looking for someone with a can do attitude and a strong eye for detail. This is a fast moving and pressured environment and we are looking for someone who will thrive on this.This is an office based role, where strong administration skills and an interest in property are necessary. Daily tasks will include liaison with our clients, building managers / receptionists, tenants and contractors regarding ensure smooth communication and ensure that any building FM issues are dealt with quickly and efficiently.Logging call outs and generating jobs for contractors via our internal system, scheduling jobs and liaising with tenants for access.Risk Assessment Actions - reviewing actions on risk assessments and gaining quotes for any works to remedy that are outside of the maintenance contractor's remit.Responsible for scheduling reactive and planned maintenance tasks with contractors, including tracking the progress of works and following up on service report sheets for any further works noted.Trouble shooting issues with tenants over the phone to decipher the issue they have and deducing the issue and requesting photos in order to provide a detailed description to the contractor attending.Procuring works over an agreed amount and comparing specifications and e-mailing the FM/PM the summary for approvalEngagement: Support with Helpdesk, Risk assessors, contractors and tenants on compliance queriesBe customer-led by respond to queries via email calls. - Able to communicate effectively using excellent verbal and written communication skills.Property Service Documentation- Accept and validate service documentation whilst also tracking expiration dates to ensure removal and renewalMonitor activities of contract suppliers, SLA’s and KPI. Feeding this information back to managementApproved suppliers list - tracking the insurance expiry dates of our suppliers and requesting their updated certificateAnnual data analysis on the helpdesk category call outs and sourcing new contractors as and when needed.Required SkillsStrong administratorA passion for problem solvingExcellent communication abilitiesThe ability to work autonomouslyCommitted, reliable with a drive to succeed!Job Type: Full-timeSalary: £26,000.00-£32,000.00 per yearBenefits:Company eventsSchedule:8 hour shiftSupplemental pay types:Bonus schemePerformance bonusExperience:Property management: 1 year (preferred)Administrative: 2 years (required)Work Location: In person