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Job description

WorkSpace is a specialist division of McLaughlin & Harvey Ltd, bringing together the legacy of an industry leader and the ingenuity of a niche team. We are experts in Construction, Interior Fit-Out, Facilities Management and commercial furniture. As part of our Facilities Management growth strategy, we are recruiting for an experienced Facilities Manager to join our growing team. The Facilities Manager will oversee the delivery of planned, reactive maintenance and minor works across a number of operational contracts. The role will involve delivering a ‘best in class’ service to our clients, thus ensuring contract compliance and adherence. As the Facilities Manager, you will be self-motivated and be proactive in your approach to problem solving and building client relationships. Responsibilities will involve managing Hard FM services, to maintain contractual service level agreements and internal KPI targets in terms of service quality, health and safety and commercial performance. The Facilities Manager will have a strong focus on customer service, with the ability to build long term relationships with Clients, Stakeholders and Supply Chain, which will be a key requirement of the role as we seek to secure sustained business growth. Manage and Execute all Planned Preventative/Reactive /Emergency Maintenance Tasks and Minor Project Works in line with the Contract(s) Specification/Obligations. Oversee and manage all direct reports. To implement and ensure compliance with the appropriate internal and external Health and Safety/statutory/legislative policies and restrictions at all times. Monitor performance of both self-delivered and sub-contractor services. Escalation and management of emergency/critical repairs, including temporary services, to ensure site operations are returned to normal service with minimal disruption to the Client(s). Prepare monthly contract performance reports and attend monthly contract review meetings with the Client(s). Oversee contract performance to ensure that all contract deliverables, SLA’s & KPI’s are achieved. Provide technical guidance and support in relation to asset performance and lifecycle replacement. Manage planned & reactive maintenance spend to ensure contract budgets are maintained. Ensure that contract documents and correspondence are archived and maintained within the document storage system. Monitor, measure and report on training, performance and development of direct reports as part of our Performance Development Plan. Manage and participate in the FM standby / out of hours emergency call out rota. Ensure that all Company issued equipment is maintained in a clean, serviceable & presentable manner, ensuring that all Company IT System requirements and paperwork if applicable are completed accurately and legibly at all times and presented in a timely manner. Essential Full Clean Driving Licence Hold a IOSH managing safely or NEBOSH General Certificate Minimum of two years’ experience within a similar Facilities Management role Strong communication skills both orally and written. Excellent people management skills with experience in monitoring performance to drive productivity High level of computer literacy Previous background working within Facilities Management contracts and/or Building Services with a Technical bias in electrical or mechanical services Desirable Qualified with an HND/HNC level in Building Services or equivalent Previous experience in a similar role in FM operations with a track record of delivering building maintenance services Strong understanding of Statutory and business focused maintenance