Job descriptionYour role @Chanel: The Fashion Retail Learning Partner position is tasked with proactively and reactively ensuring our Boutique staff have the skills & expertise to consistently deliver an exceptional experience to our clients. The successful candidate will be based in our New Bond Street Boutique, dedicated to the development of the store team as well as support training in the Academy on a few key training priorities. To be successful in this role, the candidate must be highly collaborative, proactive, and organised in their approach. Proven competence in delivering client experience and product training within a luxury environment and experience in coaching are essential. Experience in driving performance and growth are also vital for this role. Management experience within a retail environment will provide a strong foundation for this role, as the candidate will be required to drive learning working in collaboration with Boutique Management. Primarily based in one of our New Bond Street Boutique in London, occasional travel within the Region may be required as per the needs of the business. Store based with 80% of time spent in store and 20% in Academy/Office. What impact you can create at Chanel: Working with the Academy team and Boutique Training team in the successful design, development, and facilitation of training solutions for CHANEL Boutique employees. Developing a responsive learning strategy for your dedicated Boutique in line with needs of the team identified through discovery and analysis. Co-develop the core training curriculum for the year ahead in line with strategic training priorities and support in budget management. Instrumental in designing and rolling out a relevant in-boutique onboarding programme for new starters, in collaboration with the Fashion Training team and Brand Education Manager to facilitate Bonjour CHANEL! New Hire Induction programme – in-class and digital. Ensure that learning and development programs are consistent with the CHANEL mission and culture. Create engaging, outcomes-driven, and experiential learning experiences and to support in the implementation of blended learning solutions - fully integrated training and development solutions that are delivered in-person and online. Supporting Boutique management in the organisation and delivery of morning briefs. Participate in the preparation and delivery of Collections Training to ensure alignment of messages across UK Boutique network. To measure and report on effectiveness of training. Drive connectivity between Academy and New Bond Street Boutique. Exemplify the CHANEL culture and philosophies of the organization and act as a role model for others Act as a digital learning ambassador and inspire teams to take self-led learning initiative with Inside Fashion Learning app. What you will bring to the role: Experience in training facilitation and coaching An approachable, unflappable, collaborative and team focused demeanour Strong organisational skills – this role requires both meticulous forward planning and a constant responsive nature. Great influencing skills – engaging others in the power and importance of learning Ability to build relationships quickly and create a team spirit A personal passion and deep knowledge of Fashion Positivity, curiosity and unafraid of change A self-motivated, independent thinker with lots of initiative Experience in working with Learning and Development partners A commitment to self-learning and the ability to inspire others in their own learning journey Strong digital & Microsoft suite literacy You are energised by: A deep care of developing people and a committed advocate for change within the organisation Passionate about learning with exceptional facilitation and training delivery skills Influencing and inspiring others from leadership to peers to external partners. People and creative minded Ideas and solutions driven Empathy to really understand the needs of the internal client Freedom, autonomy and ownership Creating an inspirational, aspirational and supportive work environment for your team, and beyond What you would gain from this experience: The opportunity to work with an energising, ambitious, and passionate team that drive human connection and learning throughout the organisation The opportunity to be creative and inspire others within one of the most well-known luxury global brands, working directly with the Global teams in delivering the Fashion vision and collection animation The satisfaction of supporting retail teams to grow and flourish To contribute to a world leading standard of luxury client experience At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
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