Job descriptionDue to working time regulations, applicants must be 18 years or over to apply. To work as part of the hotel team to deliver and maintain a first rate guest experience through the focus on the delivery of market leading customer service. To add value to the efficient and profitable running of your hotel in order to achieve your business and personal objectives, along with those of your team and the hotel. Being a brand ambassador by being a warm and friendly Partner who provides a consistently outstanding customer experience that is unrivalled in the marketplace. Interacting with guests, sharing product knowledge on drinks and food.Taking orders, checking back, and assisting with queries.Liaising with the kitchen team to fully understand the menu.Development of knowledge of food and wine.Clearing down and setting tables.Working behind the bar, serving drinks and taking orders for food.Working as part of the events team to deliver the catering element.Upselling and recommending foods/drinks where appropriate.Resolving guest queries/complaints at the first point of contact.Following the opening and closing duties of the operation.Upholding all policies and standards of food hygiene.Cash handling in accordance with hotel standards.Completion of daily and weekly cleaning schedules.Correct use of PPE.Supporting the implementation of changes to ensure continuous innovations and improvements are made within the department.Upselling and recommending foods/drinks where appropriate. This role requires flexibility to travel between, lodges Longstock and Abbas.
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