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Job Ref Front of House - London - Aug 2023 Location London, UK Function Business Services Salary Status Full Time Type Permanent Front of House - Job Description - August 2023.docx About the Team: The Facilities Department comprises of 8 people and provides services to all members of the firm throughout the UK. This team is integral to the smooth running of the business and are often the first point of contact for any office based queries. If they don’t know the answer, they will find someone who does! Areas of responsibility include but not limited to: Audits and accreditations Archive and digital file management & destruction Front of house, hospitality and meeting room set up Biophilia, environmental and sustainability Business continuity, health and safety and training Cleaning, housekeeping and waste management Car fleet and driver safety management Desk and room booking management Fabric maintenance and PPM Floor plans, fits outs, refurbishments and moves and changes Helpdesk Post room, couriers and taxis Security and storage including lockers Stationery and ad hoc office supplies This is a busy department with emphasis placed on being responsive, maintaining high standards and managing expectations. The team works hard, maintaining a positive attitude, working together with everyone contributing towards a shared goal. Workload is growing and there have been several major office upgrades in the last few years which the team collaborate on and ensuring that space remains functional is important. Job Description As Front of House, you will join the Facilities Management team who are responsible for delivering a multi-faceted coordinated facilities management service to the business. This is a proactive role, which requires someone who is totally customer service driven and committed to providing a seamless front of house experience whilst supporting the Facilities Management Team in service delivery to the business. Possesses excellent communication skills both orally and written, with the ability to communicate effectively at all levels and remain calm under pressure. Main responsibilities Working in alignment with Front of House colleagues to provide a warm courteous and prompt welcome upon arrival to all visitors. Understand and anticipate client needs, follow up with clients and ensure that client expectations are met and where possible exceeded. To manage all incoming telephone calls/enquiries promptly providing a warm, courteous welcome and forward to the appropriate department. Act as the main point of contact for ground floor reception ensuring the booking/visitor management process is adhered to at all times. Continual awareness of all onsite events, to ensure visitor experience is personalised and optimised. Responsible for liaising with business groups, ensuring all meeting requirements are captured including room layout, AV, and hospitality. Ensure booking details are communicated to associated service lines including Hospitality, Facilities, and ICT. Liaise with hospitality providers to ensure catering and event details are updated and changes are communicated promptly. Assist in the setting up and smooth running of business meetings and assist, where required, with events and functions. Uphold security protocol at all times, including but not limited to, logging and retrieving security passes, escalating security breaches, and providing immediate assistance in the event of an emergency. Arranging taxis and couriers, co-ordinating deliveries, and collections. Fire Marshall & First Aider responsibilities providing clear direction and support in the event of an emergency. A point of contact for building related issues ensuring that details are promptly relayed to the appropriate department for investigation/resolution. Responsible for ensuring that the FOH manual remains relevant and is used as an effective training and reference guide. Support the remaining facilities team providing ad hoc administrative support as and when required. About you Experience in a busy corporate Front of House role. Experience in a professional services environment. Ability to demonstrate agility in a fast-paced environment. Excellent organisational and time-management skills to handle the multi-faceted nature of the job. Pro-active nature, able to solve problems quickly and smoothly. Excellent communication skills, a proactive approach to work and able to deal with people at all levels, with tact and diplomacy. Ability to multitask with impeccable attention to detail. Reliable and flexible team player. Salary and benefits Salary: competitive based on market, professional experience and qualifications Performance related staff profit share scheme 26 days’ holiday per year (full time amount), plus Bank Holidays and days at Christmas and New Year. Pension scheme membership (after initial probationary period) Enhanced maternity and paternity pay after passing probation Private Medical Insurance Electric Vehicle Salary Sacrifice Leasing Life and Accident insurance Group income protection scheme Critical Illness Cover (self-funded) Dental Insurance (self-funded) Wellbeing Allowance Access to Peppy for you and your partner 1 paid volunteering day per year to help give back to our local communities Interest Free Season Ticket Loan Interest Free Rental Deposit Loan Employee assistance programme Alongside our competitive compensation and benefits package we offer all our staff the ongoing opportunities to learn and develop, through in-house CPD sessions, further education support as well as internal and external training programmes. Gerald Eve encourage pro-bono work and volunteering as well as regular social and sporting activities to engage with all your colleagues. Working Hours The role requires working shifts to cover business hours as follows: 7.45 am to 4.15 pm and 9.30 am to 6.00 pm Monday to Thursday with a working day of 7.25 hours; 7.45 am to 4.15 pm and 8.30 am to 5.00 pm on Friday with a working day of 7.25 hours. However, there will be a requirement to work outside of these hours where business needs dictate.