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Company Description At Catch22, we are proud of our reputation as a modern and progressive employer. Our 1,300 colleagues and 300 volunteers work at every stage of the social welfare cycle, supporting over 60,000 individuals from cradle to career. Our work builds a better society - one where everyone has good people around them, a purpose, and a good place to live. Read our latest Annual Review and Voice from the Frontline summary here. In Justice, we work with young people and adults in custody and in the community, providing a range of services including offender management and resettlement, veterans in custody, victim services, gangs work and youth justice. Catch22's Victim Service provide emotional and practical support for victims and witnesses of crime and anti-social behaviour, alongside crime prevention advice. Last year, we supported 32,500 victims across the UK, achieving improved health and wellbeing outcomes for 99% of our service users. Job Description As Head of Service, you will be play a fundamental role in the strategic and operational running of the Greater Manchester Victim Service (GMVS). You will be an inspirational leader who promotes the values, aims, and objectives of Catch22 and shows understanding and commitment to the needs of victims and witnesses, and how the Victim Service can most effectively address these needs. You will ensure the effective delivery of cope and recover services for victims and witnesses. Your day-to-day duties will include: To oversee the effective delivery of the GMVS. To manage and control the service budget in liaison with the Catch22 Finance Manager providing monthly reports to the Catch22 Assistant Director as required. To maximise the performance and contribution of staff in meeting the objectives of the Victim Service through staff supervision, performance management, appraisal, training, consultation and service/team meetings. To ensure that all reasonable steps are put in place to facilitate a seamless journey of support for users of the Victim Service and provide innovative ways for a more impactful service. To ensure systems and processes are in place to risk assess and risk manage all static and dynamic factors relating to each service users case. To develop, implement, monitor, and audit protocols and policies relating to the management of information/ case management/victim pathway and signposting/ record management and proactive alerts and safeguarding/risk management procedures. To develop effective working relationships with local Criminal Justice Services. This to include developing and implementing where required interagency information sharing agreements Please click here to view the full Job Description & Person Specification. Qualifications A confident, professional, and creative individual with a ‘can-do’ approach Responsive to pressure and change – flexible and adaptable to sustain performance. Ability to build and manage relationships, share knowledge and skills to deliver shared goals Working collaboratively across the whole of Catch22 to ensure we make best use of our wealth of skills and experience. Excellent communication skills with the ability to influence key stakeholders and retain confidentiality at all times. Please click here to view the full Job Description & Person Specification. Additional Information Contract: Permanent Hours: Full time, 37.5 hours per week. Salary: £42,000 Location: You will be based in GMP HQ, Newton Heath. Interview process: Two stages - Group interview (in person) then 1-2-1 interview (via Teams) If you have any questions about the role or recruitment process, please contact [email protected]. Successful admission to post subject to enhanced DBS check, police vetting check, and employer Right To Work in the UK check. Access to a personal vehicle and a valid UK license are requirements for this role. See the benefits of working for Catch22 here. Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised. At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live. Within the Justice hub at Catch22 we are extremely proud of our strong focus and track record in developing our people. As of September 2022, 73% of our management group have progressed from frontline roles within Catch22, which allows us to offer progression opportunities for staff under the leadership of managers with frontline experience. Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.