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The role We are seeking a Head Receptionist / Client Care Assistant to join our 24-hour Hospital in Watford. This is an exciting opportunity leading our front of house team, ensuring the smooth running of a busy reception area. This role requires a proactive and enthusiastic individual with previous management experience, a passion for customer service and exceptional communication skills. The successful candidate will be able to multitask, remain calm under pressure, and prioritise a busy work load whilst maintaining a friendly and welcoming disposition. Medivet is growing rapidly and it is an exciting time to join us - we encourage growth and development within your role and are truly committed to help our Medivet family members achieve their goals. 40hours a week fixed term contract for 12 months Essential to have previous experience of managing a team. Key accountabilities Overseeing and training the front of house team Recruitment for new members of the front of house team Welcoming and assisting clients into the hospital Dealing with a busy switchboard and arranging call backs Scheduling appointments Updating client files with laboratory data Ensuring the consult rooms are fully stocked Ensuring the practice is maintained to a high standard Managing client accounts Processing insurance claim forms Skills and experience The successful candidate will have previous receptionist or in customer facing experience, as well as a love for animals, although no prior animal care experience is required. Essential to have previous experience of managing a team. This position will best suit a proactive enthusiastic individual with a passion for customer service and exceptional communication skills. You will be able to multitask, remain calm under pressure and priorities your workload whilst maintaining a friendly and welcoming disposition. Previous veterinary receptionist experience is desirable but not essential. Job Reference: FR04549