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Internal Sales Representative At Hanson, we strive to create an inclusive and respectful workplace where every individual can bring their unique skills and background to contribute to the success of our business. We understand that a diverse workforce is key to our growth and development, and we aim to foster a culture that values openness, transparency, and individual achievement. As part of our commitment to promoting diversity, we are actively working to encourage more individuals to consider careers within the construction industry. We believe in building a workplace that is dedicated to promoting inclusivity and diversity. If you're interested in joining our team, we encourage you to apply, even if your past experience or skill set doesn't perfectly align with the job description. You may still be the right fit for this or other roles within our company. We understand that you may face unique challenges in your career, and we are committed to providing a supportive environment to help you thrive. Our family-friendly policies, such as enhanced maternity and parental leave, neonatal care, and adoption support, will provide you with the flexibility and support you need to balance your personal and professional commitments. We also offer a range of benefits, such as access to our Employee Assistance Program trained mental health first aiders, discounted private medical benefits and much more, to ensure your wellbeing is prioritized. Hanson is proud to support the armed forces and has an affiliation with the armed forces covenant. We recognize that service leavers are highly trained, focused, and incredibly talented individuals who are keen to build upon the knowledge gained throughout their services career. They can contribute a wealth of transferable skills, leadership, and life experience that can benefit Hanson UK and help us to grow. Description of Team / Department Internal Cash Sales Team - National Purpose of / Responsibilities of the role Deliver QUOTIFIC customer experience “quoted on time, delivery in full and on time, invoiced correctly” Answer incoming calls in a professional manner Effectively manage all incoming Cash sales calls and emails taking ownership and understanding the customer requirements to capture the relevant information to process the customer's request accurately and efficiently. Build relationships and acknowledge internal and external customers individually, providing a personal service Navigate systems efficiently and accurately, keeping the customer informed at all times Offer a positive, enthusiastic approach to team ethos, supporting colleagues where required Create, amend and confirm new customer cash sale orders, completing all necessary customer order details, including customer name, billing address, delivery address, full customer contact name and telephone number, order date, delivery time, type of product ordered using the material search function to locate the required product, quantity of the product required Accurately process contract and order creation, invoices, service charges, sundry invoices and queries. Complete sales reporting, manual documents and general housekeeping any other associated admin process as required Where able, investigate and resolve customer issues and complaints through actively listening and proactively looking for suitable solutions for the customer that is not detriment to the Hanson business, ensuring complaint procedure followed. Where necessary, escalate customer requests or issues using the escalation process when the situation is outside the control, capabilities or authority of the individual. Pro-active prospecting with target market and ensuring commercial call cycle is maintained with regular customers. Liaise with internal stakeholders including but not restricted to Material Planners, ISRs, TSMs, Allocators/Pre-planners, FSMs, Site Plants and Technical. Attend area commercial calls/meetings Being multiskilled and developing knowledge of all roles within the team and across business lines / areas to provide cover when requested by management. Professionally liaising with internal and external colleagues where relevant to ensure a high level of customer service is maintained. To be pro-active with questions to understand opportunity in order to maximize sales. To review Barbour ABI and create self-lead generation (prospecting) Develop and maintain an effective commercial call cycle which with a view to transition Customers into account Customers whilst working closely with ISRs. Effectively develop and maintain a good level of team morale, supporting colleagues to achieve CSC's business goals and objectives Reconcile payments with Accounts. Deal with enquires effectively and to make the process as easy as possible for the customer Prospecting new cash sale leads Generate prospecting leads (google search, social media) Chase opportunity and maintain relationships Work with the commercial team to understand specific value adds to assist in closing sales Negotiate at the right level Understand the value of the material to the customer (End Use) Increase return business due to increased service levels Ownership of price, delivering increased margins Contribute to the area strategies- i.e. targeting desired market segments Understand production and truck capabilities and negotiate realistic delivery times with customers considering other orders on the day. Offering the best solution, ensuring customer satisfaction Acquire and apply market, product and customer knowledge to the day to day operation of the CSC Understand the forward order book, forecasted sales volumes and operational capacity's to assist fulfilling plan / budget. Compliance with company policies and procedures Skills / Experience Excellent level of commitment to provide a seamless, first class customer experience Excellent communication skills Highly proactive and motivated approach to work IT Literate including Microsoft Office Suite Experience – 1 year within a customer service role Benefits Excellent remuneration packages Agile working / Flexible working policies in place Various incentive bonus schemes 27 days holiday (excluding bank holidays) Paid day off to Volunteer every year Holiday Purchase Scheme Volunteering Day Family friendly policies such as enhanced Maternity/Paternity, and other policies including Parental leave, Neonatal care, Adoption Access to our Employee Assistance Program for free and confidential advice/support 24/7 Trained mental health first aiders Benefits supporting you and your family, such as Cycle to work, voluntary Life assurance, free eye tests Leading pension scheme offering with generous contributions from Hanson 24/7 access to an online employee discount platform. Save money on everything from groceries, electronics, fashion, holidays, gym memberships, and much more Access to discounted private medical benefits Ongoing training and development and opportunities to help further your career A comprehensive structured induction program Experience within a well-respected global market leader Additional Details Location: Syston Full Time Working Hours: 40.00 Hours Contract Type: Permanent Shift Description: Monday to Friday including Rota's Saturday Hanson UK is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact [email protected] for additional information or to request accommodations.