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The Good IT Company is a forward-thinking IT support company, undergoing an expansion of their service capabilities. This is a great opportunity for a work ready technology support technician to join us.We are looking for an IT Support Technician that is personable and able to deliver excellent customer service and technical support to their Clients, whilst willing to participate in all aspects that a small business demands.The Good IT Company offer excellent working conditions with an inclusive and easy-going working environment.This position would suit a self-motivated and well organised individual that’s looking to grow and develop with the expansion of the business. So if you are customer centric, willing to go above and beyond and looking for a position that will be both challenging and rewarding, please send us your CV and/or covering letter.What makes The Good IT Company a great place to work?We are a company that has earned the loyalty and respect of our clients.Great training and progression opportunities.A free-thinking philosophy that encourages you to find long term solutions to customer issues.Company pension.Free parking and great transport links.We are a Living Wage Foundation registered employerWe will be reviewing and interview candidates as we receive applications. The job listing will be closed when a suitable candidate is received.MAIN DUTIES AND RESPONSIBILITIES· First point of contact for support and assistance to our Clients.· Respond to technical requests in a friendly, professional and timely manner.· Troubleshoot system and network problems to diagnose and solve hardware and software faults over the telephone and via remote control access systems following basic processes and diagnostics to establish the exact problem to implement fixes.· Ensure that technical issues that are not able to be resolved are escalated, keeping Clients updated of their progress.· Log service requests and maintain the Company management system.· Follow up and keep track of service requests.· Set up new user accounts and relevant site access.· Support the roll out of new applications.· Assist with the implementation of new software, hardware releases and rollouts, ensuring procedures are followed.· Ensure GDPR guidelines and confidentiality is maintained at all times.· Keeping up to date with learning and development, ensuring current legislation, codes of practice and guidance are followed.· Take part in staff meetings as and when required.· Work flexibly in line with the needs of the business to ensure the safe delivery of our service.· To be responsible for your own health and safety and the health and safety of others.· To ensure you follow the company’s policies and processes with regard to equal opportunities and discrimination.ESSENTIAL COMPETENCIES· A good general knowledge of IT computing platforms including Microsoft, MacOS, Mobile devices, etc as the successful candidate will be expected to hit the ground running.· Confident personality wit h the ability to stay calm when under pressure.· Excellent telephone skills.· Self motivated with excellent organisational skills.· Ability to adapt their communication skills to reflect the level of knowledge of the Client.· Ability to work unsupervised.· Ability to troubleshoot with problem solving and analysis skills.· Ability to work to deadlines.· Adaptable.· Fluent English speaking.· Driving licence and access to a car.DESIRABLE COMPETENCIES· Customer service experience within a technical service organization.· Strong administration skills and experience.Understanding of SLA’s and KPI’Job Types: Full-time, PermanentSalary: £22,000.00-£25,000.00 per yearBenefits:Company eventsFree or subsidised travelFree parkingOn-site parkingSick paySchedule:Monday to FridayApplication question(s):Do you have a good general knowledge of IT computing platforms including Microsoft, MacOS and Mobile devicesLanguage:English (required)Licence/Certification:UK Driving License (required)Work authorisation:United Kingdom (required)Shift availability:Day shift (required)Work Location: In person