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Why should I choose Somerset Council? Good question. Well, for a start, we’re a hugely ambitious council, committed to improving lives for the residents, communities and businesses of Somerset. And that’s why we’re working so hard to build a sustainable organisation with a culture that rewards, values and recognises our staff, and gives everyone here the opportunity to grow and develop, personally and professionally. If you’re looking for a place where your work truly matters – where YOU truly matter – we might be just right for you. We also promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home. IT Learning & Development is a Training Accreditation Programme (TAP) Gold Status Partner. This demonstrates our commitment to providing high quality IT learning and development solutions that meet the needs of the business as well as the individual learner. What will I be doing? We’re working to improve the lives of people in Somerset – and you’ll be a key part of that. Your day to day work will involve: Design and deliver IT systems training to staff using various training media including e-learning, classroom training, virtual training and support sessions. Provide “how to” IT systems support to staff. Looks for ways to improve the contents and delivery of the IT training portfolio such as course content and user guidance. Proposes enhancements to standards and quality control of deliverables. You will join IT Learning & Development to provide on-going services to staff and assist in the development of new training products. Reporting to the Senior IT Trainer, you will be joining a committed team whose focus is to provide quality IT learning and development products, through a variety of methods, including face to face group training, e-learning, virtual training and support sessions (via Teams) and electronic performance support tools for user guidance. You will also provide a training/performance support role to users during specific IT system projects, which may be delivered in groups or on a one-to-one basis. The post is based at County Hall in Taunton but requires service delivery around the County at various bases, although the flexibility to be able to work remotely is supported and encouraged. There may also be the opportunity to undertake project work activity as part of the team and to work alongside other teams. What kind of experience or qualifications do I need? We offer ongoing support, training and guidance to help you be the best you can be. But it will really help if you: Have extensive relevant transferable experience or proven experience of training IT systems as an IT Trainer. Have good IT skills to enable confident use of IT with others and to undertake updating of user training and support materials. Are enthusiastic, motivated, articulate and have good listening skills. You will need to be a self-starter, able to work with minimal supervision, whilst still being an integral part of a team, be highly organised, able to follow agreed processes and standards, be flexible to changes in the scheduled activity and in meeting the changing needs of users and delegates. Tact and diplomacy are required, together with the ability to listen well and communicate clearly orally and in writing. Good IT skills are essential, ideally covering Microsoft Windows 365/2016 and Windows 11. We’re proud to be here for the people of Somerset. And that means everyone in Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve. We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact the hiring manager for a chat if there’s anything you want to talk about before you apply. What will I be offered in return? We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset. We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available: We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home. Generous annual leave allowance, with the opportunity to purchase additional leave Staff discounts in gyms. Employee Assistance for the times you may need some support and a variety of employee wellbeing services. Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme. A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings. My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more. Anything else I should know? The salary range for this role is £19,265 to £21,905 per annum for 29.1 hours per week. As part of the interview process, you may be asked to prepare and deliver a short training session to the interview panel. For further information or an informal discussion about this exciting opportunity, please contact Hazel Thomas-May on 01823 357736 or [email protected]. If you have all the information you need, just hit the apply button - we can’t wait to hear from you. DBS information This post requires a Basic criminal background check via the Disclosure procedure. Job Reference: SCC04394