Job descriptionWho we are Bally's Interactive is the digital arm of one of the world's leading entertainment providers, Bally's Corporation, with tens of millions of players across the globe and big plans always in the works. Our brands and sites include market movers and shakers like SportsCaller, Vera&John, Virgin Casino, Jackpotjoy and many more. We make our mark by embracing the diversity of our global team, challenging ourselves, and striving to make a difference for our players! Well, what about the team? At Bally's Interactive, we are passionate about our players. After all, we wouldn't be anywhere with out them! Making sure they have a safe, fair experience with our brands isn't just good business sense, it's common sense full stop. We want them to keep coming back, and that means creating and sustaining a culture of responsible gambling at Bally's that goes beyond industry regulations. The primary role of the KYC Team is the reviewing and monitoring of member account registrations and the processing of ID and payment method documentation across all our online gaming platforms. The KYC Analyst role involves utilising a number of 3rd party KYC providers as well as our own client database in order to strengthen KYC on each member that registers on any of sites. The role requires a high level of attention to detail, strong decision making and an ability to manage workload effectively and in a timely manner. Shifts range between 08:30 – 18:30 Monday-Sunday. So, what will you be doing? Managing the KYC process via email, live chat and telephone to perform age verification and security checks. Reviewing and monitoring member account registration, deposit and withdrawal transactions Contacting players to attempt age verification / perform security checks. Handling inbound live chats to complete the registration of players. Reviewing and performing KYC checks on member account registration across all our sites. Reviewing identification KYC documents and pay account documents. Minimising lost revenue to unverified players. Processing member identification documents. And what are we looking for? Possess the ability to manage workload effectively and in a timely manner. Thrives in a busy environment and able to multitask and prioritise. Have a high level of attention to detail and data inputting skills. Be knowledgeable of KYC and Anti Money Laundering detection methods and regulation. Have an understanding of AML, Fraud, Risk Management and Responsible Gaming. Have excellent communication skills, both written and verbal. Enjoy working towards targets in a fast paced and ever changing environment. Be a self starter who is highly motivated and willing to learn and develop new skills. Be a team player but able to work on own initiative, with a can-do attitude. This is what you'll get Annual bonus of up to 10%Pension planHealth insuranceCompany share schemeVolunteering daysWellness or Gym allowance DNA / Values At Bally's Interactive, we are driven by a set of core values that we like to call our DNA. We strive to embody our DNA and keep them at the heart of everything we do! We are Always Ready to embrace change, adapt, and do what it takes to delight our customers. We believe that You Make the Difference, which is what gives our players the best experience and keeps them coming back. We are All One Team, looking out for each other, respecting diversity while connecting through a common purpose. Our teams are Learning Every Day by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us. At Bally's we Love to Lead by thinking differently, seeking innovation, and always looking for ways to raise our game. Equal Opportunities At Bally's Interactive, we are committed to promoting equal opportunities in employment and working conditions. Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work. We believe passionately that employing a diverse workforce is central to our success, this is our superpower. We do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability.
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