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Marketing and Social Media AssistantFull time – Permanent – 37½ Hours per weekAt Scotmid Cooperative, we are focused on serving our local communities and improvingpeople’s everyday lives through our different businesses. We’ve been doing this for morethan 160 years, and we will continue to work hard to do this for many more years to come.Are you passionate about marketing, social media, and providing exceptional customer service? Do you thrive in a fast-paced, dynamic environment? We are seeking a talented and enthusiastic individual to join our team as a Marketing and Social Media Assistant, based within our Retail Support team at our offices in Newbridge, Edinburgh. In this role, you will have the opportunity to manage our marketing campaigns, support our social media presence, and provide excellent customer service to our valued customers. If you are creative, organised, and have a customer-focused mindset, we invite you to apply.ResponsibilitiesMarketing:· Assist in the planning and execution of marketing campaigns, including online and offline channels· Collaborate with the marketing team to create compelling marketing materials, such as in-leaflets, instore POS and theatre· Monitor industry trends, customer preferences, and competitor activities· Help organise and coordinate marketing events and promotional activitiesSocial Media:· Support the creation and curation of engaging content for our social media platforms (Facebook, Instagram, Twitter, TikTok, LinkedIn, etc.)· Help develop and implement social media strategies to increase brand awareness, engagement, and traffic· Monitor and respond to comments, messages, and enquiries in a timely and professional manner· Analyse social media metrics and provide regular reports to optimise performanceCustomer Service:· Handle customer enquiries, complaints, and requests through various communication channels (email, website, social media, etc.)· Resolve customer issues effectively and ensure high customer satisfaction levels· Collaborate with other departments to address customer concerns and improve overall customer experienceRequirements· Proven experience in marketing· Exceptional written and verbal communication skills, including the ability to communicate effectively with diverse stakeholders· Proficient in using various software applications, including MS Office suite· Excellent customer service and problem-solving abilities· Great organisational skills, attention to detail and ability to multitask in a deadline-driven environment· Ability to work independently and collaboratively in a team environment· Creative thinking and ability to contribute innovative ideasWhile this is primarily an office-based role, there is the opportunity for some homeworking. The working hours for this role will generally be Monday to Friday, 8.30am to 5.00pm,however a degree of flexibility may be required from time to time to meet the needs of thebusiness. The salary for the position is circa £24,000 per annum, dependant on experience.If you are ready for a new challenge and have the relevant experience, please forward yourCV to [email protected] further information on our business please visit www.scotmid.co.ukClosing date for applications: 22 September 2023Job Types: Full-time, PermanentSalary: From £24,000.00 per yearBenefits:Company eventsCompany pensionCycle to work schemeEmployee discountFree parkingGym membershipHealth & wellbeing programmeOn-site parkingSchedule:Monday to FridayAbility to commute/relocate:Newbridge, EH28 8QJ: reliably commute or plan to relocate before starting work (required)Work Location: In personApplication deadline: 25/09/2023