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We are currently seeking a detail-oriented and organized Membership Administrator to join our team. In this role, you will play a vital role to process and maintain all databases relating to membership and client administration. Continually update and maintain accurate up to date information for all medical scheme members, whilst adhering to private and confidentiality laws and procedures. To deal with all client and individual queries in a timely manner and update the system with any notes and changes when requested from the client or colleagues. This opportunity is aligned to our hybrid working style (Wincham, Northwich) The Role Complete membership changes. For individual members and specific clients Add new members to the system. Liaise with insurers about policies. Liaise with clients about memberships. To liaise with Sales Support/Client Support Co-ordinators Respond to all queries from clients and insurers as the escalation point from the offshore team Provide cover for the other members of the team To ensure that all customer complaints are reported to Administration Manager and to co-operate where required in resolving complaints. To attend regular training to maintain updated insurer product knowledge. To contribute to team effort. The Requirements Microsoft Office. Microsoft Dynamics. Insurance knowledge would be an advantage. Effective communications skills (you will be liaising with insurers and other areas of the business). Accuracy and numeracy skills. Ability to plan and organize own workload. Ability to work to deadlines with minimum supervision. Enthusiastic team member. At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity