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Grade E: 22,872 (National Framework) or £28,041 per annum (London Framework – if you are London office based or home-based and live within the boundary of the M25) – There is also an additional homeworking allowance of £529 per annum for those working from home Contracted Hours: Full time 37 hours per week Contract Type: We have permanent and 12-18 month fixed term/secondment opportunities available. Location: Home-based Closing Date: Tuesday 19th September 2023 at 11.59pm This role is NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn. Are you committed to helping us regulate health and social care within England? When thinking about what drives you every day in your job, what keeps you motivated and passionate about your work what comes to mind? For 3000+ people at the CQC we end each day knowing that we have made a difference to the lives of those most in need in our communities. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve. We are looking for people who are caring, demonstrate integrity and work well as part of a team to join with us and share in this sense of achievement. If you would like to help us make a positive impact to health and social care within England, then read on. Why this could be a great role for you…. This is an exciting opportunity to provide high quality, effective enabling administrative support within the Operations Hub including responding to planned and reactive requests for the Operations Group. This role will contribute to a high-performance culture, taking personal responsibility for achieving individual targets, team service levels and assurance of high quality work. What we can offer you.... Your health and wellbeing are important to us and are supported through generous annual leave (starting at 27 days and rising with service to 32.5days, plus 8 Bank Holidays), a cycle to work scheme, discounted gym vouchers and access to a free employee assistance service 24 hours a day. We also understand the importance of financial health and offer membership of the NHS pension scheme, contributing about 14% of basic salary. You will also be able to access discounts to supermarkets, high street stores, electronics, fleet cars, plus we also have an internal reward scheme which could see you earn yourself a voucher or two! All our Homeworkers are also kitted out with everything they need to comfortably work from home. We want to support you to succeed and be your very best, with opportunities for training and development along with the support of experienced managers and mentors. We want to make working for CQC a great experience for everyone, and to role model a diverse and representative culture. To support an inclusive environment where colleagues feel empowered to bring their whole self to work, we support a variety of staff networks, including the Race Equality Network, LGBT+ Equality Network, Carers Equality Network, Disability Equality Network and Gender Equality network. Individual Adjustments… We are committed to being open and transparent around our processes and we endeavour to offer every candidate the opportunity to perform at their best throughout the recruitment process. We seek to support candidates to identify potential challenges and work with them to identify and facilitate individual adjustments as appropriate. Should you require assistance and/or would like to request an adjustment at any stage of the recruitment process, please contact a member of the team via email: [email protected]. What you will bring… You'll have a proven track record of high quality, effective enabling administrative support for the Operations Group including responding to planned and reactive requests. Adept in quickly building effective professional relationships, you'll have strong written and verbal communication skills to support key regulatory regional and national meetings; such as quality and risk panels and some team meetings, including arranging dates and venues, preparation of materials and recording appropriate notes / actions in line with governance arrangements. Accountabilities: Contribute to a high performance culture, taking personal responsibility for achieving individual targets, team service levels and assurance a high quality of work. Understand how your role contributes to the wider goals of the Operations Group and the organisation. Provide support for key Operations Group regional and national meetings; such as quality and risk panels and some team meetings, including arranging dates and venues, preparation of materials and recording appropriate notes/actions in line with governance arrangements. Travel may be required. Develop and maintain strong and effective working relationships within area of responsibility. Act as dedicated point of contact to ensure escalation of risks or issues to senior managers as required. Ensure appropriate representation at national and regional meetings, escalating any risk to management in appropriate time scales. Support the Operations Group to monitor and improve adherence to CQC policies. Support the effective monitoring of team performance information to ensure appropriate escalation of risks and concerns. Support the effective monitoring of The Operation’s Group risk management and Management Assurance processes. Collate and produce regular reports to managers on designated activity including collection and collation of team level data to enable effective briefing / reporting to management. Cross working with Team Personal Assistant network to ensure adequate and appropriate support provision for senior managers. Undertake all mandatory and other identified training to support own development. Actively contribute to Performance Management and Review process by ensuring participation in performance conversations and completion of appropriate documentation. Demonstrate application of CQC Values and Behaviours in all interactions, raising awareness and improving practice in respect of Equality and Diversity and promotion of Human Rights within the workplace. All duties commensurate with your role and responsibilities Specific knowledge, skills and experience Educated to A level or equivalent qualification level, or ability to demonstrate appropriate operational experience. Excellent communication and stakeholder management skills. Proactive in approach, able to work collaboratively across teams and respond flexibly to directorate demands and priority needs. Strong organisational skills, able to manage conflicting demands to meet deadlines. Able to work without close supervision, plan and deliver own workload. Support planning, work allocation and prioritisation of activity on behalf of team members. Able to capture accurate information in a fast paced environment, such as actions/decisions in high level meetings. Able to work accurately and deliver high quality outputs within agreed timescales. Excellent IT skills particularly in the use of Word, Excel, PowerPoint and Outlook. Experience of using management information systems, collating and presenting information in a variety of formats to suit audience. Desirable Ability to generate original ideas and develop practical solutions. Has knowledge and understanding of CQCs role within the health and social care environment. We are committed to being open and transparent around our processes and we endeavour to offer every candidate the opportunity to perform at their best throughout the recruitment process. We seek to support candidates to identify potential challenges and work with them to identify and facilitate reasonable adjustments as appropriate. Should you require assistance and/or would like to request a reasonable adjustment at any stage of the recruitment process, please contact a member of the team via email: [email protected] CQC is committed to promoting a fair and inclusive workplace where all our people can flourish and reach their full potential. We know diverse teams allow for a more creative and productive environment and therefore encourage applications from everyone regardless of: age, gender/sex, gender identity or expression, religion or belief, disability, ethnicity or sexual orientation. Our Values Excellence – Meeting our challenge to be a high-performing organisation Caring – Treating everyone with dignity and respect Integrity – Demonstrating our passion for ‘doing the right thing’ Teamwork – Enabling us to be the best we can