Job descriptionDo you have good customer service skills, in person or on the telephone? Experience of Data Entry and using Microsoft Office? Then we would love to receive an application from you! As an outpatients booking clerk your main responsibilities will include booking appointments, dealing with patient enquiries, adding/amending clinics, engaging with the specialties to resolve any issues, and the input of data on to Trust computer systems. An integral part of the role is contacting patients by telephone to book appointments. We are committed to ensure a work-life balance to all our staff by offering full time and part time roles, flexible working hours on a shift pattern to fit around your family life. We welcome and encourage applications from people of all backgrounds. We particularly encourage applications from disabled, Black, Asian and Minority Ethnic (BAME) and candidates form our local communities. Benefits to you: 27 days annual leave for new starters, rising to 29 days after five years of service and 33 days after 10 years of service, plus 8 Bank Holidays (pro-rata for part time staff); NHS Pension Scheme: Flexible working opportunities; Increased hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays; Career development and training; Wellbeing support and activities; In-house physiotherapy Service; On-site canteens with subsidised meals; Subsidised staff parking (currently free). Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough Be fully conversant with the computerised appointments system. Scan referrals on to and obtain information from Scanman – the Trust’s IT system for handling referrals. Refer each patient to the relevant Consultant/Clinician on the computerised Patient Administration System (PAS). Full training and support will be provided, with any changes or modifications to procedures, processes or systems to being explained where necessary and additional training given if required, enabling the effective and accurate collection of information Contact patients by phone agreeing a mutually agreeable appointment date taking into account National, Local and Trust targets, recording all offered appointments on to the PAS system. Build and maintain a detailed knowledge of Outpatient specialties, consultants, clinic codes, booking rules and services. To be aware of and comply with the Health and Safety Policy and Procedures.
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