Job descriptionThis is a new and exciting role to work on reception at Horizon House, our new office location. The role will be part of a team providing an efficient front of house reception service for the ICB, answering external telephone calls, welcoming visitors and delivering key daily/weekly/monthly tasks. There may be a requirement to work in our other office locations occasionally. To maintain an effective Reception function ensuring the Reception area is kept tidy and informative (leaflets, notice board etc.) to reflect the professionalism of the ICB To manage emails in the Corporate Support box, making appointments for staff to collect IT, passing on enquiries to the correct recipient To act and present oneself in a professional manner at all times To provide a point of contact, processing, receiving, and conveying telephone calls, messages and visitors/public in an efficient and professional manner To chaperone visitors/public to appropriate areas of the office To provide site information including procedures, protocols, available facilities To undertake general office duties e.g. photocopying, post, filing and shredding of confidential waste as appropriate Surrey Heartlands is a partnership of organisations working together – with staff, patients, their carers, families, and the public – to support people to live healthier lives.Surrey Heartlands developed into an Integrated Care Board (ICB) since July 2022, working through 4 Integrated, dynamic, and sustainable partnerships (ICP’s) , each working together to deliver a shared vision across Surrey. ICP’saim to improve how local services are designed and co-ordinated for efficiency and benefit to the patient and service users.Each partnership is based on co-operation with our component partners, and focusing on local population needs, priorities and decision making. The 4 ICP’s are known as: North West Surrey Alliance Guildford and Waverley Alliance Surrey Downs Health and Care East Surrey Place We have an ambitious vision for transformation and continuous improvement of health and care across our footprint and to deliver our objectives we need a team of capable, collaborative professionals who share the same vision. We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We welcome all applications, especially those from underrepresented communities, including people with a disability, and those from Black, Asian and Minority Ethnic (BAME) backgrounds. For further information about the role please see the attached Job description & person specification.
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