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Reception Manager - Fixed Term Contract Maternity Cover Competitive + Service Charge Crowne Plaza Glasgow, Glasgow G3 8QT Why join us? As well as being rewarded with fantastic benefits, training and development, you'll be joining one of UK’s Top 6 Best Places to Work in Hospitality 2023! Stays across the UK at employee rate (a HUGE discount!) Discounted Friends and Family rates (that’ll make you really popular!) 50% off food and beverage in our hotels A range of development and apprenticeship programmes We’re committed to your development and progression with lots of promotion opportunities You’ll get all meals on duty (because hard work is hungry work!) Uniform provided We’re big on all things reward and recognition and celebrate success throughout the year Commitment to your health and well-being Flexible working arrangements Discounted use of leisure facilities Refer a Friend incentives to influence your earning potential. The Role We are looking for a ‘Reception Manager ’ to join us on a Fixed Term Contract for 12 Months to cover maternity leave. As ‘Reception Manager’ you’ll understand the importance of a fantastic first and last impression to the happiness of our guests. You’ll be a passionate leader with the ability to inspire, motivate, and support your team in order to meet your financial goals and keep your departments running smoothly. You’ll have high standards when it comes to guest experience and brand standards and you’ll take ownership and pride in your work. What you’ll be doing Leadership of Reception Team Coaching & Training Customer service Delivering brand standards Administration and Technology savvy Sound commercial judgment Available to work when the team and customer needs you most What’ll make you a great fit for us here at Valor You will never falter on striving for exceptional quality and standards. You’ll have a love for delivering amazing customer service as well as leading and motivating your team. You’ll be personable with excellent communication skills and have high expectations of yourself and others. You’ll demonstrate your passion by effortlessly engaging with guests, delivering on your promises and inspiring those around you. What you’ll become a part of Valor Hospitality is a trusted, multiple award winning, and full service, international hospitality company operating in the US, UK, Europe, Africa, Asia and the Middle East. We are reimagining hospitality internationally, creating great ROI, driving commerciality with creativity and innovation. Recognised by owners, investors and developers as an innovative and trusted partner to drive revenue and increase profits. Here in the UK we operate 35 properties across the brands of Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott Hotels and Courtyard by Marriott, in various locations throughout the UK. T