Explore More Than 10K+
United Kingdom Jobs

Job description

Resident & Community Engagement Manager We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs. We are part of Riverside, a group of complementary businesses with a charitable housing association at its core. We believe in creating places that people can call home, supporting people to live well and building lasting homes and communities. The One Housing Customer Operations teams are friendly, knowledgeable and we love what we do. We are proud of our expertise and passionate about the high-quality, service we deliver to all of our customers. We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives, each and every day. Join our Customer Operations & Resident Engagement team as a Resident & Community Engagement Manager Our Customer Operations teams play a central role in achieving our vision. Our teams include our Customer Contact Centre and specialist teams like income collection, rent and service charges and resident management. Often acting as a first-point of contact for our customers we prize our accountability, empathy and a genuine self-desire to be helpful and informative. We’re an organisation with strong values. We Care, We are Inclusive and We are Trusted. This is what makes us such a great team, working together as one to achieve our vision of Transforming Lives, Revitalising Neighbourhoods. The Resident Engagement Team supports our vision of promoting aspiration; self-reliance and social mobility in our communities ensuring residents are actively engaged and feel involved in how we improve services. As our Resident Engagement Manager you will manage the team and ensure the effective delivery of the Resident Engagement Strategy. The role We have a fantastic opportunity for someone to join us in the position of Resident & Community Engagement Manager in Camden London. Salary: £52,000 Hours & Location: 35 hours per week. Hybrid role, 2 days at home and 3 days in the Camden office. Your responsibilities will include: Implement and monitor the impact of all Resident Engagement activities Lead on resident scrutiny of services, ensuring service improvements are actioned Develop and manage the formal resident engagement structures, including Resident Panels and Homeownership Panel Co-create partnerships with service providers and others to maximise benefits for our communities through collaboration and matched funding Provide focus on implementation and monitoring of a menu of options for resident engagement, supporting and building relationships with the residents who are taking part in activities. Help to ensure our visions and values are promoted resulting in meaningful outcomes for residents and exceeding current legislation and guidance (Involvement and Empowerment standard) Monitor, review and make best use of the community centres Engage with, guide and support residents; ensure services reflect residents’ needs and resident involvement through regular reporting to other teams. Support and enable meaningful events that reflect positive resident engagement and provide demonstrable and tangible outcomes for service improvement. Understand the diverse needs of residents and tailor engagement to ensure all residents have the opportunity to get involved. What you will need to succeed We are looking for someone who believes in working together as part of a team, who shares our values and who is positive and friendly. The successful candidate will have: Experience of managing colleagues and ensuring operational delivery outcomes and outputs are met A wealth of experience of providing and developing high quality, customer focused, value for money services and programmes that involve and empower customers to contribute to and scrutinise services and develop their communities. Experience of successfully working with customer facing services in particular in leading and managing resident or customer consultation and focus groups. A real understanding of how to gather residents’ needs and be keen and skilled at developing a positive rapport with residents, residents' representatives, stakeholders and partners. An understanding of the social housing sector, relevant legislation and challenges in today’s environment. Experienced in managing community centres (or similar). Educated to a good standard and be highly IT literate and proficient at producing and presenting reports, analysing data and presenting it in a meaningful way for residents. A confident communicator who can sell the most difficult message and reassure the most vulnerable resident, presenting to wide audiences, and able to speak confidently at external meetings. Able to engage effectively across all communication channels including social media, smart phones apps etc. and understand the political context we operate in. Able to demonstrate a high level of professionalism in your work at all times, working with minimal supervision to complete tasks accurately the first time. Be a pro-active problem solver who can identify and resolve issues quickly and calmly. The offer Our Life@One benefits offer you an array of perks designed with your wellbeing in mind. Salary: £52,000 Your holidays are important to us. Take up to 28 days annual leave plus bank holidays. Lean travel. Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues Looking forward to your big bucket list trip? You can buy or sell up to five days annual leave each year. Get paid to do good. We offer you two days off on full pay each year to volunteer in our communities. Well done! With our colleague recognition programme you will know when you’ve done a #greatjob Learning never stops. One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level. We’re here for you. Our employee assistance programme offers counselling and support for you and your family 24/7. Stay book-smart. Take up to five paid days off per year to study toward a relevant qualification. Experience new things. We offer you a career break after 3 years’ continuous service. About us One Housing is a subsidiary of the Riverside Group. The Riverside Group was established more than 90 years ago, and is now a leading provider of affordable housing, care and support services in England and Scotland. The group manages more than 75,000 homes and operates across 160 local authorities. Riverside transforms lives by providing well maintained, high-quality housing while creating new opportunities for customers through job schemes, affordable warmth programmes, and money advice. Working in some of the most diverse communities in the UK, we understand the strength we gain from having and supporting our diverse teams. The different skills and experiences that our colleagues from different backgrounds bring to us allow us to make better decisions, consider different views and be an altogether more interesting and cohesive place to work. We welcome applications from everyone. Apply today for a fulfilling career in our Resident Engagement team. Please note that the application closing date is included as a guide and adverts may be withdrawn and vacancies closed before the guide date indicated. We recommend that if you are interested in applying for this role that you do not delay in submitting your application. OHGCORP Job Reference: OH00692