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Creating a more diverse, equitable and inclusive Dojo Dojo’s 150,000+ customers reflect the diversity of the UK High Street. Building teams with diverse backgrounds that are representative of the customer base which we serve is fundamental to creating innovative products at Dojo. Whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, you have a place at Dojo. We want everyone to be the best they can be throughout the recruitment process; if you require any additional adjustments please let us know. The Role 2023 has seen some continued growth at Dojo and it's all hands on deck as we double the number of merchants we bring on each month, expand our footprint into Europe and start onboarding larger and more complex merchants. At the heart of Dojo’s success in doing all of this is, is our Risk team who fight fraudsters and protect the business and its merchants from potential loss. As our Risk Solutions Analyst, you’ll be part of our newly created Risk Solutions team supporting all chapters across risk (Underwriting, Credit Risk, Transaction Monitoring, Chargebacks and Treasury Operations) and be looking into the data when it comes to detecting risk performance to drive change, optimise and influence decision making. What you will do... Analyse and monitor Dojo's risk solutions, ensuring optimal performance of the risk function. Utilise domain expertise, insights from the risk team and data-driven evidence to suggest enhancements for solutions and improvements to how we mitigate risk. Analyse the performance of existing rules and thresholds across all risk platforms to provide actionable recommendations and optimise effectiveness. Stay updated with industry advancements and regulatory changes in risk. Collaborate closely with cross-functional teams, to gather feedback, validate system effectiveness, and drive continuous improvement. Document and own processes, changes, and enhancements, ensuring clear and concise records for reference and audit purposes. Proactively identify opportunities for automation and process improvement within the risk solutions lifecycle. Ideal candidates will be able to vigorously examine data not just producing insight, but also helping to determine validity, understanding the source and identifying features needed inorder to refine and optimise data What you will bring... Detail orientated with a strong analytical mindset Outstanding communication and presentation skills Experience with business intelligence tools such as Looker, PowerBI, or Tableau (experience with Looker is preferred at Dojo). Ability to draw meaningful insight from reporting Advantageous to have Experience with BigQuery and working within the Google Cloud Platform (GCP) environment. Experience with business intelligence tools such as Looker, PowerBI, or Tableau (experience with Looker is preferred at Dojo). Advantageous to have Experience within, payments, fraud prevention, financial crime or credit risk, but not a requirement About Dojo We launched Dojo in 2019 to address business owners’ pain points across the UK. Since then, we’ve seen incredible growth as a scaling fintech, welcoming over 150,000 customers and growing the Dojo team to 1,000+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 1,000 restaurants and 750,000 diners. Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For diners, that means getting seated at their favourite restaurants with just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast. Our values At Dojo, we’re curious. We have an insatiable desire to learn and innovate. And we’re relentless. We persevere even when it’s easier not to. But, we’re nothing without our customers, who drive everything we do. From day one, Dojo was built on real customer pain points and every one of us is customer-obsessed. Our way of working Dojo has adopted a set of shared principles with the aim of increasing in-person collaboration and amplifying our ‘Customer First’ values. We encourage our employees to meet in-person over virtual meetings, and our communication is mostly asynchronous. Unlike most other businesses, we are intentionally avoiding a rules-based approach, and each team is empowered to make the arrangements that work best for their success. The answer to every scenario which tests these principles is: We trust you to use your judgement responsibly, in the best interest of our customers. Find out more about our benefits and what it’s like to work at Dojo at dojo.careers. Learn more about Life at Dojo on LinkedIn and Instagram. #LI-Hybrid