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River Cruise Specialist​​Would you like to be part of one of the UK’s leading River Voyages team? Are you passionate about River Cruising? Do you have a background in sales and customer service?​​Do you enjoy earning excellent commission, while delivering great customer service to your customers? Do you enjoy being valued at work, and receiving benefits including complimentary educational trips and concession towards your own cruise holiday?​If you’ve answered yes, then we’d love to hear from you!​​We are looking for passionate, sales and customer service focused River Cruise Specialists. Ideally with experience working in the River Cruise sector to join our friendly and supportive River Cruise team. We are looking for candidates who can deliver a ‘Remarkable Experience’ to our customers. ​We are an online cruise retailer, based in Chorley, Lancashire so you can be office based, hybrid or work from home. Giving you lots of flexibility around your work-life balance.​We provide all computer equipment for the role, whether you are home or office based, along with comprehensive training.​​​The Role​Handling all inbound customer enquiries and converting them into River Cruise bookings.​Building rapport with new and repeat customers, listening to their needs and helping them find the best river cruise holiday for them.​Giving exceptional customer service as standard from first enquiry, to booking to after booking service – encouraging repeat customers, and building your own customer database​Taking responsibility for your customers, answering queries, and helping them at any stage of the booking process.​Achieving sales, conversion, and productivity targets​Using your personal travel and river cruise knowledge and experience to show that you are a cruise expert to gain repeat customers.​​What you need​Previous travel industry experience selling River Cruise holidays. ​Proven experience of hitting and exceeding sales targets.​Excellent customer service skills ​To take ownership of your own personal development to build on product knowledge e.g. understanding the current marketing campaigns to maximise customer sales opportunities​Be passionate about River Cruises and dedicated to providing customers with the very best in one- to-one personal service.​Excellent computer skills and experience using multiple platforms at the same time.​​What you get in return​Salary: £22,734 (OTE £45,000 - £50,000 p.a.)​22 days holiday, plus bank holidays which increases with service.​Remote, hybrid and office-based working- the choice is yours​Contributory company pension scheme​Company paid parking permit.​Discounts on cruises and holidays for you & your family​Annual uncapped concession towards your own cruise holiday​Discounted travel insurance​Paid leave day for volunteer charity work or to participate in a fundraising event.​Annual attendance bonus​Access to an employee discount platform which offers savings on everyday purchases.​Enhanced maternity package​Enhanced paternity pay.​Refer a friend bonus.​Paid day off work on your birthday​Training contributions​​Our Values​We deliver – We build plans to focus on the right things, and we make them happen.​We are passionate – We are approachable and direct and straightforward to deal with.​We strive to be better – We push for excellence and innovation in everything we do.​We are connected to our customers – We listen, understand and engage with our customers.​​WTH (UK) are an equal opportunities employer and value employee’s wellbeing and mental health.​​​Job Type: Full-timeSalary: £22,735.00-£50,000.00 per yearBenefits:Company eventsCompany pensionEmployee discountFree or subsidised travelFree parkingWork from homeWork Location: Remote