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Senior Customer Accounts Administrator (25,500 - 27,500K) Agile WorkingAt Hanson, we strive to create an inclusive and respectful workplace where every individual can bring their unique skills and background to contribute to the success of our business.We understand that a diverse workforce is key to our growth and development, and we aim to foster a culture that values openness, transparency, and individual achievement.As part of our commitment to promoting diversity, we are actively working to encourage more individuals to consider careers within the construction industry.We believe in building a workplace that is dedicated to promoting inclusivity and diversity.If you're interested in joining our team, we encourage you to apply, even if your experience or skill set doesn't perfectly align with the job description.You may still be the right fit for this or other roles within our company.Our Chipping Sodbury office is proximity to Yate, and the market town boasts numerous attractions.Our office premises are nestled in beautiful surroundings, providing ample outdoor seating amidst picturesque woodlands.Conveniently located near the M4 and M5 motorways, we offer an ideal setting for work.Additionally, our facilities include free parking and an on-site café, ensuring both comfort and convenience for employees and visitors alike.Description of Team / DepartmentThe Hanson UK Shared Service Centre (SSC) collaborates closely with the business to deliver administrative support functions and ensure excellent customer service.Within the SSC, the Customer Accounts (CA) department plays a crucial role in conducting risk analysis and evaluating customer credit limits.It also handles accounts receivable collection and takes a proactive approach to managing all aspects related to customer accounts.Purpose of / Responsibilities of the roleProviding excellent customer service, guidance and support to internal and external customers.Processing all transactional activities through the relevant workflow tool.Ensuring compliance with appropriate processes and controls – driving efficiency and corrective action as required.Taking ownership for and handling non-standard requests or issues; and dealing with escalations from the administrators or the wider business.Allocating cash receipts.Managing and reconciling bank accounts.Optimizing the YAMBS automation tool.Logging, tracking and clearing invoices queries within the remit of the SSC, and support in resolution of queries within the remit of other business lines.Identify and delivery efficiencies across transactional processes.Provide training and support to administrators where necessary.Accurately working within agreed SLA's on a right first time basis.To work with high levels of integrity and confidentiality.Ensuring appropriate records are kept and enabling accurate reporting.Embrace and promote department and wider SSC initiatives and personal development.Working as part of a team to work towards targets.Supporting the team lead in driving departmental change and innovation.Skills / ExperienceWithin Customer Accounts, the senior administrator is responsible for the following across the whole UK business:Transactional processing requiring strong technical skills.Resolution of queries escalated from administrators.Root cause identification and process improvement implementation where necessary.Proficiency in Microsoft Word, Excel, and spreadsheet applications.Prior experience in providing excellent customer service.Experience in handling accounts.Familiarity with credit control procedures.Accounts reconciliation.Excellent Interpersonal skills – with the drive and flexibility to support others.Excellent data entry skills.Excellent written and oral communication skills.Relevant experience in a prior role.Excellent Remuneration and Benefits·o Excellent remuneration packageso Agile working / Flexible working policies in placeo Various incentive bonus schemeso 27 days holiday (excluding bank holidays)o Paid day off to Volunteer every yearo Holiday Purchase Schemeo Sabbatical leaveo Family friendly policies such as enhanced Maternity/Paternity, and other policies including Parental leave, Neonatal care, Adoptiono Access to our Employee Assistance Program for free and confidential advice/support 24/7o Trained mental health first aiderso Benefits supporting you and your family, such as Cycle to work, voluntary Life assurance, free eye testso Leading pension scheme offering with generous contributions from Hansono 24/7 access to an online employee discount platform. Save money on everything from groceries, electronics, fashion, holidays, gym memberships, and much moreo Access to discounted private medical benefitso Ongoing training and development and opportunities to help further your careero A comprehensive structured induction programo Experience within a well-respected global market leaderAdditional DetailsLocation: CHIPPING SODBURYFull TimeWorking Hours: 36.25 HoursContract Type: PermanentShift Description: 8.45 - 5pm accommodations.Job Types: Full-time, PermanentSalary: £25,500.00-£27,500.00 per yearBenefits:Additional leaveCanteenCompany pensionCycle to work schemeEmployee discountEnhanced maternity leaveEnhanced paternity leaveFree flu jabsFree or subsidised travelFree parkingHealth & wellbeing programmeLife insuranceOn-site parkingPrivate dental insurancePrivate medical insuranceReferral programmeSick payStore discountSchedule:Monday to FridaySupplemental pay types:Bonus schemeQuarterly bonusAbility to commute/relocate:Bristol: reliably commute or plan to relocate before starting work (required)Experience:credit control: 1 year (required)Work Location: In person