Job descriptionBe part of our team… Gloucestershire Health and Care NHS Foundation Trust provides a range of services to Gloucestershire’s population of approximately 600,000 people. Our vision is to be the service people rely on, to understand them, and to organize their care around their lives. We value colleagues and support them to develop the skills, confidence and ambition to deliver our vision. An exciting, varied and challenging position has arisen within the Gloucestershire Public Health Nursing Team for a Senior Administrator. We are looking for a reliable, well organised, flexible and highly motivated individual to provide a comprehensive administration service to the School Nursing Team. You will need to be conscientious, with the ability to work under pressure, plan and coordinate a demanding workload. The nature of the work requires accuracy, sensitivity and confidentiality. Excellent communication skills are essential as is the ability to liaise with senior managers, clinical team members and people at all levels. The successful applicant should have robust computer skills and have the ability to learn new skills and processes. A common sense approach to work is important as well as having the ability to handle sensitive and confidential information in a professional manner at all times. You will also be able to work on your own initiative and as part of a team with a positive and solution-focused attitude. To proactively manage/coordinate administrative tasks to support clinical colleagues to be efficient in their work. Respond to requests for information from patients, health professionals and other agencies following corporate standards. To accurately upload information to the electronic child health records. To support the Public Health Nursing team in the delivery of safeguarding processes. To provide supervision and support in accordance with the Trust’s Supervision Policy. Provide and receive confidential and supportive information from staff, clients, their carers and the general public and take the appropriate action to ensure their satisfaction. Respond to requests for information from the public and from colleagues following corporate standards. To ensure all communications are accurate, timely and well presented as per corporate standards. To work as part of a team providing administrative support to assist the School Nursing leadership team. To update and access electronic patient records with client information and changes to patient details. Act as key administrative contact for all stakeholders in the Gloucester locality. To provide cover for other PHN administration staff in their absence or as required. Assist in data collection for audits, surveys and performance monitoring inputting and retrieving data as required. At Gloucestershire Health and Care NHS Foundation Trust, we are supportive of the people we care for in the community and aim to provide a fully responsive service to everyone who needs it. This is the same approach we take for our employees. We look to value the skills and experiences of those we work with, whether they are service users, carers, families or those looking to work with us. Gloucestershire Health and Care NHS Foundation Trust is part of the NHS. We treat NHS patients according to NHS principles and standards. The difference is the Trust is accountable to local people, rather than to Government, and so we are able to work closely with our community to develop services in the way that best suits the needs of local people. Our Staff Survey results showed people at our Trust feel they are engaged, part of a team and work for a compassionate and inclusive organisation. Our overall scores were better than average in eight of nine themes and level in one - the best overall results for a community, mental health and learning disabilities Trust in the south west and first equal amongst all sector NHS providers within the region too. The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification. Please refer to the Additional Information attachment before submitting your application.
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