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We are looking for a Service Administrator to join our service team and help us achieve our goals. You will serve as a point of contact for customers with queries about products, orders and deliveries and provide support for sales representatives.Our ideal candidate will be goal-orientated and have knowledge of customer service best practices. If you have exceptional organisational skills and draw energy from being part of a team, we would like to meet you.Ultimately, you should be able to contribute to high quality customer service and achieve service targets.MB Air Systems is an Ingersoll Rand company specialising in compressed air, nitrogen systems, winch and hoist, power tools and product finishing systems for a wide range of industries and applications. We are committed to growth and development, both with people and business in mind, with ambitions to expand and we require your help to achieve this.Responsibilities:Process orders via email or phoneCheck data accuracy in orders and invoicesContact clients to obtain missing information or answer queriesLiaise with the Logistics department to ensure timely deliveriesMaintain and update service and customer recordsCommunicate important feedback from customers internallyEnsure service targets are met and report any deviationsStay up-to-date with new products and featuresQualifications:Minimum National 5 pass in Maths and English or equivalent, but not essential (based upon work experience)Any Administrative Qualifications advantageousKey Competencies:Willing learner and ability to handle urgent situations professionallyGood computer literacy is essential with knowledge of Microsoft Office suitesHands on experience with CRM softwareGood understanding of Supplier and Customer Invoicing ProcessesPrevious collaborative working with Workshop Technicians advantageousJob Types: Full-time, PermanentBenefits:Company eventsCompany pensionEmployee stock purchase planEnhanced maternity leaveFree parkingHealth & wellbeing programmeOn-site parkingReferral programmeSick paySchedule:Monday to FridayAbility to commute/relocate:Fareham: reliably commute or plan to relocate before starting work (required)Work authorisation:United Kingdom (required)Work Location: In personReference ID: SA - Fareham