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Service Desk Analyst, 1st, 2nd Line Support, AD, Win 10, O365 Service Desk Analyst, with a background in 1st and 2nd line support e.g. Desktop support, Service Desk, required for a leading organisation based in Central London. This role requires a breadth of knowledge desktop/front end technology services to provide guidance on how best to use them and exceptional customer service skills to provide the appropriate level of care for all requests. The successful candidate will have a strong service-oriented attitude, committed to meeting and exceeding customer expectations. Please note, engagement is via umbrella company only and is FULLY ON SITE. General responsibilities: - Act as the first point of contact for customers seeking technical assistance face to face and remotely (telephone). Deliver regular and appropriate communications to users regarding the progress of individual Incidents and Service Requests. Investigate problems in systems, processes and services. Gather and register information to enable incident resolution and promptly allocates incidents as appropriately Skills and experience required: - Excellent customer service skills Problem solving and cross team collaboration skills Modern workplace technology products Common Microsoft platforms e.g. Microsoft 365, Exchange, Teams, OneDrive PC hardware troubleshooting and problem solving. Windows 10/11 Active Directory administration Azure AD Intune