Service Desk Analyst

Service Desk Analyst

Mayflex UK Ltd
Full Time
Birmingham, England
Posted 24 days ago
Job description
Job Advert Service Desk Analyst Mayflex is looking towards a bright future as a growing part of Sonepar, an independent family-owned company with global market leadership (44,500 people, an annual turnover of 21.6 billion euros) in B-to-B distribution of electrical products, solutions and related services. If you are looking for a company that has a long-term vision and cares about its people and the planet, then you are looking for Sonepar which spans 44 countries and is constantly striving to create stimulating opportunities for the future. Mayflex and Sonepar both believe passionately in the idea of sharing success. That is why we want you to join and contribute to a team that is constantly striving to be La Référence. ARE YOU THE PERSON WE ARE LOOKING FOR? We are currently seeking to recruit a Service Desk Analyst to provide first level IT support to all Mayflex staff across all sites and locations. The primary task is that of providing first level support through taking calls and handling the resulting incidents or Service Requests, using the incident management and request fulfillment processes, in line with Service Desk objectives and procedures The position also demands some work outside of the support scope including daily operational duties, supporting Infrastructure related projects, user training and coaching, PC & Laptop provisioning and other ad-hoc tasks allocated under the guidance of the Service Desk Manager. ESSENTIAL DUTIES & RESPONSIBILITIES Provides internal customers at all sites with day to day front line support and maintenance for hardware, software, telephony (fixed and mobile) and data connections. Record and progress all work via the Mayflex Service Desk application Document and maintain all helpdesk procedures. Train and orient staff on use of hardware and software Maintain an accurate database of all hardware and software ownership and user upgrade schedules Identify repeat calls and if possible remedy at source. Also maintain the ‘Solutions’ section of Service Desk Manage small projects when required as set by the Service Desk Manager WHAT DO YOU NEED TO BRING TO MAYFLEX? Our ideal candidate will have: 3 years experience in an IT support role. ITIL Qualification desirable Windows operating systems, Server and Windows 10. Microsoft Office Applications Working knowledge of Active Directory Admin Working Knowledge Office 365 WHAT MAYFLEX CAN OFFER YOU Competitive salary with added potential bonus 25 days holiday a year with the ability to flex up to 5 days The option of a healthcare cash plan and group life assurance Auto-enrolment in our pension scheme 5% match contributions Paid time off for our Volunteering scheme Employee Discounts Portal Access to a 24/7 Employee Assistance Programme Payroll Giving options with Company Contributions Cycle to work Scheme Wellbeing support including App and Hub Enhanced Maternity/Paternity Leave Long Service Awards and value-based awards Recruitment referral bonuses Gym membership discounts Regular appraisals and development plan Continuous online and instructor led training & development. LinkedIn Learning Licence Opportunities to grow your career with us Mayflex are committed to embedding diversity and inclusion across the whole organisation, a place where we can all be ourselves. We are committed to providing equal opportunities to all current and prospective employees and will not discriminate based on a person’s race, colour, sex, gender, age, religion, national origin, disability status, sexual orientation, source of income, parental status, or any other protected status and we will strive to build a culture that values meritocracy, openness, fairness, and transparency. We aim for an inclusive work environment where everyone can reach their full potential. If you require any adjustments to our recruitment process, please let us know as part of your application. Are you ready to make a difference?

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