Job descriptionStudent Advice Assistant Do you have a natural ability for customer services? Kickstart your career with this fantastic opportunity to join our Student Hub team! An exciting opportunity has arisen for Student Advice Assistants to join our team to deliver high-quality, customer-focused services to our students and university colleagues. We are looking to recruit candidates with a natural passion and ability in customer service to join our Student Hubs. This role is ideal for someone who has a passion for delivering outstanding customer service, and thrives when working as part of a team within a front-line enquiries environment. The service embraces both a face-to-face and a virtual approach, therefore this role requires someone who is adaptable and is passionate finding solutions regardless of which route the queries comes from. The work the Student Hubs does has a direct impact on the experience of our students in all aspects of university life and supports colleagues around the university. The Student Hub is committed to providing a consistent excellent and efficient service, supporting the changing needs of our modern University. This is an exciting opportunity to join our vibrant and dynamic Student Hub team as we focus on providing a sector leading student service from offer letter through to graduation. The role You will be the face and voice of the university as you pro-actively delivery excellent customer service in every interaction the service has with a student. You will rely on your excellent interpersonal skills to adapt to a wide-range of different communication customer needs. A successful candidate will provide first-level support to our customers through a range of contact channels, including face-to -face, phones, Teams, live chat and our enquiry management systems. You will: be working flexibly as part of a team, providing timely and accurate information and advice on a wide range of student issues, responding to changing demands and providing innovative solutions. work as part of a passionate and friendly team of professionals to handle service requests, troubleshoot incidents, provide comprehensive advice and ensure customer queries are resolved promptly, or escalated to another support team where appropriate. receive full training from our team so that you can confidently action your support requests, and utilise our knowledge and tools in order to provide an excellent service to our customers. Ideal candidate Our ideal candidate is an empathetic communicator, an active listener and a critical thinking. You will: have a natural passion for customer service, and the ability to remain focussed in a fast-paced and dynamic environment with minimal supervision. be able to adapt easily to individual customer and business requirements be able to communicate with a wide range of customers in different scenarios and find a solution enjoy working in a team, engaging in team discussions, and participating in development and training activities with colleagues. How to Apply Please ensure that you include a CV and detailed covering letter with your application. Shortlisting is carried out based on your covering letter and you should be clear about how you meet each of the Person Specification criteria, and give evidence of your experience. It is helpful if you number your points in line with the corresponding Person Specification requirement. To make an initial informal enquiry, please contact Miriam Nottingham [email protected] Head of Student Hubs and Assessment Service Desk Manchester Metropolitan University is committed to supporting the rights, responsibilities, dignity, health and wellbeing of staff and students through our commitment to equality, diversity and inclusion. We promote applications from all sections of the community, irrespective of background, belief or identity, recognising the benefits that a diverse organisation can bring . We particularly encourage applications from Black and Minority Ethnic candidates, who we recognise are underrepresented in this area.
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