Job descriptionUE06, £31,396 - £36,024 Teaching and Student Services Team, School of Social and Political Science, College of Arts Humanities and Social Sciences Full Time for 35 hours per week Open Ended from October 2023 The Opportunity: You will provide a first contact point for students within the School, providing guidance and support, including additional assistance where needed, to those navigating the University support systems. Working closely with academic and professional services teams, this role will enable students to achieve their potential, as well as ensure parity of experience for all students. Your skills and attributes for success: HNC/HND or equivalent level qualifications plus typically a minimum of 3 years’ relevant work experience, or broad experience (typically a minimum of 5 years), acquired through a combination of job related training and considerable on-the-job experience, demonstrating development through involvement in progressively more demanding relevant work/roles. Knowledge of and sensitivity to the complex areas of student wellbeing and support Experience of working independently and ability to prioritise workloads in the face of conflicting demands Excellent written communication skills Competent IT skills (e.g. Outlook, Word) Excellent interpersonal skills - remaining calm under pressure, being able to provide a safe and welcoming space for students in distress Excellent active listening skills Excellent communication skills Sound analytical and pragmatic problem-solving skills Constructive team player, demonstrating ability to work collaboratively Strong commitment to equality and inclusion Ability to understand the need for boundary setting when working with students Click to view a copy of the full job description (opens new browser tab) As part of your application, please submit a CV and covering letter that addresses your suitability for the role. Informal questions about this post can be directed to the Hiring Manger, Catriona Elder, via email at [email protected] . External applicants, please refer to the guidance in ‘How to Join Us’ to support your application process. For current employees interested in applying for this role, please apply as an internal applicant through the People & Money Current Jobs app. As a valued member of our team you can expect: An exciting, positive, creative, challenging and rewarding place to work. We give you support, nurture your talent and reward success. You will benefit from a competitive reward package and a wide range of staff benefits, which includes a generous holiday entitlement, a defined benefits pension scheme, staff discounts, family-friendly initiatives, flexible working and much more. Click to access our staff benefits page (opens new browser tab) for further information and use our reward calculator to find out the total value of pay and benefits provided. The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality. Prior to any employment commencing with the University you will be required to evidence your right to work in the UK. Further information is available on our right to work webpages (opens new browser tab) On this occasion the University will not consider applicants requiring sponsorship for this role. International workers will therefore only be able to take up this role if they can demonstrate an alternative right to work in the UK. Key dates to note Interviews will typically be held 2-3 weeks after the closing date. Unless stated otherwise the closing time for applications is 11:59pm GMT. If you are applying outside the UK the closing time on our adverts automatically adjusts to your browsers local time zone.
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