Job descriptionYour role at a glance We are currently looking for an experienced Team Manager to join our Corporate Scheme's team on a permanent basis. If you have strong people management skills, and have a passion for leading and developing a team to be the best that they can be.......then please apply! As a Team Manager your role is crucial in supporting us in working as one Customer and Client Operations team that takes pride in what we do and puts our colleagues, customers and clients at the heart of everything. You’ll be responsible for building and empowering a diverse and inclusive team that collaborates and innovates to continuously improve. You’ll provide inspiring leadership that promotes a high performance culture where we deliver an outstanding service to colleagues, customers and clients. What you'll be doing Create a high performing team through inspiring leadership and direction. Understand your team, their strengths, development areas and responsibilities so you can identify solutions to continuously improve the Customer and Client experience, meet performance targets and reduce costs. Be passionate about your team’s engagement, making sure you understand their views and opinions and take accountability and action to make improvements whilst suitably rewarding and recognising to encourage the right behaviours and actions. Manage your team in line with Legal & General’s policies and procedures, including the Partnership Agreement. Proactively manage the team around the flow of work, utilising and analysing management information on service, customer satisfaction, individual capability, customer processes and costs, so that the team work effectively and efficiently, and a cost effective quality service is delivered to the customer, with prompt resolution of issues and required change Follow procedures and use management information to manage operational and people risks through OneSumX, and ensure compliance with legal and other regulatory requirements (e.g. fair customer treatment, data protection, fraud/money laundering, communication/financial promotion standards, breach reporting, complaint identification and actions from internal audits). Actively manage your own development in order to maximise your own potential and contribution to the Workplace DC pensions area, gaining and maintaining competent status within the Training and Competence Scheme. Deputise for the Customer Service Manager in their absence, and/or represent your area at forums, project meetings and working parties, judging what you can take responsibility for, and make confident and competent decisions for the good of your team, the wider business and our Customers and Clients. Develop and maintain excellent relationships with your team, colleagues and stakeholders ensuring regular, effective communication is maintained. What we're looking for Qualifications: To be achieved within 2 years of entering the role (preferred but not essential): The Chartered Insurance Institute Life & Pensions Customer Operations (or equivalent) Life & Pensions – Financial Services Regulations and Ethics (or equivalent) Knowledge: Advanced knowledge of our management systems, procedures and policies Advanced knowledge of our products, funds and industry Advanced understanding of customer and client profile to provide insight and recommendations for operational planning Full understanding of our quality framework, measures and controls Demonstrate role model behaviours, excellent teamwork and be able to build trust and respect with others, sharing best practice and ideas Experience: Proven ability to communicate effectively, both verbally and in writing Proven ability to develop (including coaching) self and team Proven ability to plan and manage own and teams workload, reacting to changing priorities Proven ability to manage performance, and motivate others to achieve results Proven ability to positively influence at different levels Proven ability to own customer and client problems and resolve issues quickly in a way that treats customers fairly and protects the business Proven ability to confidently make decisions based on evaluations of risks and using all available information Ability to build and maintain relationships, including proven ability to contribute to peer group development Ability to work under pressure whilst maintaining standards Ability to innovate and be an agent of change Leadership Training & Competence Scheme – Competent status achieved within 2 years Continual Professional Development – minimum 21 hours per year Benefits When you commit to Legal & General, we’ll commit to you too. That means we’ll recognise and reward your hard work, your performance and your contribution. If you join us, you’ll get access to some great benefits, including private medical insurance, at least 25 days holiday (excluding bank holidays), a generous pension scheme, life assurance, and Income Protection. You can participate in our electric car scheme, which offers employees the option to hire a brand new electric car through tax efficient salary sacrifice. We’re also proud to offer competitive family leave. You’ll have the opportunity to participate in our annual, performance-related bonus plan and valuable share schemes. And then there are the many discounts we offer that you can take advantage of – both for our own products and at a range of high street stores and online offerings. About L&G The brand with the brolly is choosing today to change tomorrow. Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands. We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet. We need people who share our ambitions, agility and entrepreneurial spirit to help us do it. At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance. Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us? About the business area Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income, savings, lending and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we’re a fast-growing division with big, customer-centered ambitions. Our commitments to you Great minds don’t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation. We don’t just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve. We think it’s important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow. We all work differently, and have different needs, which is why. we’re always open to discussing flexible working arrangements. Likewise, we’re committed to finding reasonable accommodations for candidates with specific needs during our recruiting process. So whoever you are, wherever you are, whatever your story, we'd love to hear from you. How to find out more If this opportunity excites you but you’re not sure you meet all the requirements, or you’d like to know a bit more, please contact Claire Williams at [email protected] (LinkedIn profile: https://www.linkedin.com/in/claire-lamnea-williams-12164210b/). If you’d like to be considered for this role, please submit your application through our careers website as we’re not accepting email applications.
All Related Listed jobs
The Opportunity Hub UK London, England 6 days ago